Operations Manager

SUMMARY:The position is responsible for the planning, directing coordinating, monitoring and reporting of administrative supportive services of Smart Mobility Solutions traffic safety and enforcement programs in the USAPRIMARY RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO):The Operations manager will ensure efficient day-to-day operation of the business, support the work and scheduling/rostering of the operations team, develop procedures, establish and maintain positive working relationships with company staff and clients to achieve the goals of the organization in compliance with legal regulations.The position is also responsible for maintaining client confidence, program integrity, data privacy and ensuring the needs and requests of the clients and prospective clients are dealt with expeditiously in a professional, confidential and courteous manner.SECONDARY RESPONSIBILITIES INCLUDE:Anticipate, understand, and respond to the client's needs to meet or exceed their expectations within the organizational parameters.Liaise between clients and management to ensure smooth delivery of all contractual business requirements ahead of schedule or on time.Initiate and oversee the business of company Purchase Orders including review of all invoicing payments in line with corporate policies.Manage the effective acquisition of inventory and supplies including record keeping of all purchases, inventory, licenses, and vehicles.Perform day-to-day administrative tasks such as maintaining information files, and databases including managing business and field operations records.Ensure the team is in compliance with Jenoptik' s standards and procedures at all times.Ensure the team is in compliance with contractual obligations at all times or escalate at the earliest possible point in timeMonitor and report on internal and/or external KPIs.Monitor and report on subcontractors' work, progress, performance, and reliability.Perform regularly documented random QA checks of Continuity log sheets, if 100% required program-wide.Responsible for developing and maintaining a positive working relationship with all clientsEnsure all client needs in relation to business/operational/contractual/performance/billing/legal issues are met on a timely basis and emergencies are responded to quicklyPeriodically touch base with all clients to ensure client satisfaction related to business/operational/contractual/performance/billing issues.Provide timely updates to rectification of client concerns/requests related to business/operational/contractual issuesAssist the Assistant Program Manager in creating detailed work plans which identifies the sequences and activities needed to successfully complete periodic site settings changes as requested by clients, including new site construction, maintenance and emergency scheduling.Provide written reports to senior management and/or clients related to business/operational/contractual issues when required.Record KeepingDevelop and maintain the project and new construction status spreadsheetsMaintain up-to-date reports/lists for processing center client referenceMaintain the acquisition of inventory and associated record-keepingAssist in the development and record keeping of detailed site information spreadsheetsKeeping minutes of meetings, action items, and scheduleSupport harmonization of standards across different programs globallyResearch and investigate information to enable strategic decision-making and provide to others as requiredArrange and participate in meetings and team activitiesAssist with the bi-weekly input and review of staff time sheets and payroll reportsAssist with periodic travel arrangements for operations team staffAssist in the recruitment, hiring, and training of staffProvide support for Health and Safety/operational training and professional development of staff as well as maintaining a strong safety culture and high performance level within the teamAssist in developing written operations proceduresEnsure that facilities meet health and security standardsResearch and implement policies to maintain provincial legislation and contract complianceSupport preparation of proposals upon requestPerforms all other duties as assignedREQUIREMENTS:Excellent oral and written communication skills in English required.Must have the ability to foster a spirit of teamwork and unity among staff that allows for disagreement of ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the company to succeedStrong computer literacy skills Proficient in Microsoft Office Suite - Word, Excel, PowerPointBasic understanding of the Occupational Health and Safety ActExcellence in pro-active communications with/to clients maintaining a professional appearance in meetingsOutstanding organizational skills, familiarity with analyzing, documentation of processes and process improvementStrong business and commercial acumenExcellent problem-solving skills and ability to think quickly and adeptly about how to address problemsIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.PHYSICAL REQUIREMENTS:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Created: 2025-02-09