Customer Support Specialist, Drones

At DSLRPros, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPros is at the forefront of it all!We are looking for hungry individuals to help us determine the best e-commerce, digital marketing, lead generation, product distribution, and after-sales support practices to ensure the success of our customers, whether they are rural fire departments or multinational Fortune 100 enterprises.Join us in helping the world save money, time, and lives.About the Role:We are looking for an outgoing, organized, efficient Customer Support Specialist with extensive knowledge of DJI (and other) drones.What You'll Do:Answer calls, chats and emails from customers quickly and completely. Close out support tickets fast with excellent customer satisfaction.Provide technical support over the phone to customers with issues in the field.Efficiently facilitate warranty issues and returns (RMA's) between customers and suppliers.Help to close e-commerce sales with online customers who call or chat before or during checkout.Fully cross-train in sales operations and support sales reps with order booking, invoicing, documentation and collections.Create and deliver reports to leadership highlighting key metrics, success stories, pain-points and failures.Stay up-to-date with drone industry trends, known product issues and best practices.When needed, participate in customer demos at HQ or at customer locations.When needed, help Product team evaluate new products.What You'll Bring:3+ years of experience in customer service/success, account management, or working on a drone operations team in a customer-facing role.Experience in E-Commerce and/or online sales is a plus.Highly motivated and proactive, with a proven ability to manage multiple projects.An "entrepreneurial mindset", willing to push through and find creative solutions to difficult problems.Always looking for productive ways to fill downtime and to improve processes.Excellent communication and interpersonal skills.Proficiency with sales support systems (ie, Zendesk) and/or CRM's (ie, Salesforce).Compensation Range: $23-$26/hr, depending on experience. This position is on-site in Los Angeles, California.

Created: 2025-02-09