Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Hybrid in Boise, IDOur client is a purpose-driven leader in healthcare technology dedicated to saving lives and helping organizations prepare for unforeseen critical emergencies. They achieve this by fostering a community of empowered first responders, equipped with cutting-edge life-saving technology. Their approach combines innovative solutions with expert human support to deliver straightforward and effective results.ResponsibilitiesProcess customer purchase orders, account updates, and contact changes.Verify and update customer information for accuracy.Respond promptly to customer inquiries via phone and email.Review and ensure order accuracy and completeness.Adhere to department SOPs and act as a subject matter expert on customer and AED policies.Maintain detailed records of customer interactions and service actions.Required Qualifications2+ years of experience as a Customer Service Representative.High school diploma or equivalent required.Detail-oriented with the ability to manage multiple tasks and deadlines under pressure.Strong verbal and written communication skills.Skilled in problem-solving and managing customer accounts.Proficient in applying effective resolution methods and techniques.Proficient in Excel.Familiar with customer service software, databases, and tools.Strategic thinker with strong client-facing communication skills.Advanced troubleshooting abilities and excellent multitasking skills.BenefitsCompetitive salary with performance-based bonuses.Comprehensive medical, dental, and vision coverage.401(k) retirement plan with employer matching.Flexible schedules and remote work options.Access to professional development and continuous training.Inclusive and collaborative work environment that values diversity.Clear pathways for career growth and advancement.

Created: 2025-02-09