Bilingual Customer Experience Specialist

LaSalle Network has partnered with an innovative and environmental company offering exceptional services in waste and recycling solutions. They are seeking a Bilingual Customer Experience Specialist to join their growing team. As a Bilingual Customer Experience Specialist, you are part of a team supporting and serving our client's customers through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick-thinking mindset that will assist with callers and answer questions in a concise manner as well as providing an exceptional and committed customer experience to users through phone, email and chat support. This position is onsite in Elburn, IL.Bilingual Customer Experience Specialist Responsibilities:Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experienceTake ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situationsCollaborate with other team members to ensure consistent and seamless services while also exercising time management and task prioritizationWork with team leaders to identify opportunities to improve processes, products and servicesUpdate customer information in the system during and after each correspondenceAnswer incoming calls from prospective customers to explain services and products offered while providing additional service offeringsRecord and verify names, addresses, purchases and reactions of prospective customersHandle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution if necessaryBilingual Customer Experience Specialist Requirements:High School Diploma or GEDPrevious Call Center experience preferredDemonstrable patience and attentiveness in all communication and interactionsComfortable working in a fast-paced and very active group environmentSelf-motivated to provide top notch customer serviceExceptional verbal and written communication skillsDetail-oriented with strong organizational skillsAbility to think critically and creatively to proactively and independently solve problemsMaintain a positive and professional attitude and outlook with customers and coworkersExcellent Microsoft Word / Excel / Outlook Software Skills If you are interested in this position and qualify based on the previously mentioned requirements, please apply today! Thank you, Kaylyn Nagle Project Manager LaSalle NetworkLaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

Created: 2025-02-09