Customer Service Representative

Customer Service Representative Our client, an auto and home insurance company, is looking to hire a Customer Service Representative to join their growing team. In this role, you will be responsible for handling and overseeing all aspects of rental reservations, ensuring compliance with state regulations. The ideal candidate will thrive in providing outstanding customer service and ensuring a positive experience for every client. Training is provided as well as growth opportunities to support your development and help you build a long-term career with the company. No prior insurance experience is required.Hybrid schedule, 4 days onsite.Responsibilities:• Listen attentively to customers and engage with them in a positive, empathetic manner, ensuring a clear understanding of their needs.• Maintain professionalism and courtesy in all interactions with customers, claimants, repair vendors, agents, and other stakeholders.• Review and interpret insurance policies, state regulations, and damage appraisal estimates to assess rental coverage and establish timelines.• Update and manage relevant rental systems.• Comply with privacy regulations, laws, and guidelines related to claims processing.• Perform additional duties as required.Qualifications:• Bachelor's degree preferred• Strong computer skills and technical proficiency.• High energy and self-motivation to take initiative and follow through.• Excellent reading comprehension, with the ability to adhere to scripts while thinking critically and independently.• Ability to collaborate effectively in a team setting.• Outstanding written and verbal communication skills.• Proven ability to manage stressful situations with patience and professionalism.• Capable of handling a high call volume while meeting time standards and maintaining a professional attitude.• Dedicated to ongoing improvement and learning in customer service techniques.Our Commitment to Diversity, Equity & InclusionThe Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Created: 2025-02-09