Warehouse Customer Care Associate

Responsible for all aspects of the warehouse functions including receiving, sorting, storing, handling, preparation, and shipping products within the warehouse while ensuring safety, accuracy, and timeliness of all job functions.Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Promptly and accurately unloads, receives, and verifies incoming materialsExamines incoming shipments for damage, accuracy, and reports discrepanciesOpens bales, crates and other containersRecords quantity of all incoming materials or items received or distributed via appropriate computer softwareAccurately places materials in designated storage areas in an orderly mannerSafely operates all necessary types of equipment to conduct a particular phase of the warehouse cyclePerforms routine equipment maintenanceAdheres to all safety requirements including use of proper PPEMaintains simple reports on work orders and quantities producedReads customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shippedCompletes file requisitions, work orders or requests for materials, tools or other stock items and distributes items to shipping or to designated areaEnsures warehouse is accessible and safe for salespeople and customer trafficAssembles customer orders from stock and places orders in appropriate areaWeighs and counts items for distribution within warehouse to ensure conformance to company standards and order accuracyCompletes requisition forms for order supplies from other departmentsPunctuality and regular attendanceNON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:Marks materials with identifying information using appropriate methodAssists in counting of physical inventoryPrepares parcels for mailingSweeps, dusts, mops. and organizes warehouse and work area for orderliness at all timesMay be assigned facility maintenance duties as neededAll other duties as assignedPHYSICAL DEMANDS & WORK ENVIRONMENT:Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day.Ability to lift to (50) fifty poundsMust be able to operate a forklift and have a clean driving recordCOMPENTENCY, KNOWLEDGE, SKILLS & ABILITIES:Exhibits willingness to share innovative ideas to make processes betterExhibits willingness to work in a team environmentBasic math, counting, and reasoning skillsSufficient reading and writing ability to follow work order instructions, safety rules/regulations and prepare warehouse reports as needed.Sufficient visual acuity (corrected) to read instructions, distinguish color, operate machines, and visually inspect parts producedSufficient manual dexterity to operate machines properlyPatience with problems and issuesAble to change focus frequently and often while being detail orientated and well organizedAbility to communicate effectively with senior management, inter-department personnel, and other warehouse employeesStrong time management skillsAbility to read and empathize with customers and a have good customer service attitudeAbility to manage and work in a demanding and fast environmentStrong computer skills and proficiency with Microsoft OfficeWillingness to learn, make mistakes and good sense of humorAbility to learn to use tape measure, calipers, micrometers & propylene/acetylene cutting torchesAbility and willingness to cross-train in other areasWillingness to work 40 hours per week with possible mandatory/voluntary over-timeWillingness to work rotating shifts (if necessary)Strong work ethic and positive attitude and languageEDUCATION & EXPERIENCE:REQUIRED: High school diploma or equivalentADDITIONAL INFORMATION:Working in various temperatures depending on the location of the centerThe McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.

Created: 2025-02-09