Customer Service Assistant, Freight

A Logistics organisation in Long Beach, CA are looking for an Import Customer Service Assistant to join their team.Responsibilities;Providing customer service for the Import customersResponsible for handling all customer service queriesOrganising follow up phone callsTracing cargo informationBe the main point of contact for all customersResponsible for keying orders into the systemEnsuring import cargo is delivered on timeDispatch delivery arrangement upon cargo/container arrivalPrepare the shipping file for billingPrepare documentation for ocean carriersAssist with project cargo activitiesProcess all ordersExamine bills of lading documentsSkills Required;Customer service experience in a Logistics industryProficient in Microsoft OfficeSAP experience is desirableExcellent written and verbal communication skillsExperience processing ordersExperience working within logistics

Created: 2025-02-09