Enterprise Account Coordinator

JOB PURPOSEThe Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.ESSENTIAL DUTIES AND RESPONSIBILITIES Act as the front-line resource to provide customer service on the assigned account(s)Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has deliveredMonitor and manage account's building, scheduling, and tracking responsibilitiesManage communication of all applicable loads to after-hours tracking and coverage teamsHelp develop and execute the customer service expectations for all associated accountsRespond to all customer emails within the expected time window of the customerProvide best-in-class service/communication to assigned customers in an effort to grow the relationshipsMonitor and manage account's shipments to assure best practices are maintainedWhen applicable, manage account's TMS/Portals to maintain best practicesComplete required training"Close out" accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier's request or per customer requirementsMaintain knowledge on NTG's service offerings to identify opportunities for modal and regional diversification with customerConsistent communication with Account Managers and Operations Leads about growth opportunitiesPerform other related duties assignedJOB REQUIREMENTS Bachelor's degree in Business or related field preferred but not required1 year of transportation or logistics experience strongly preferredStrong communication and negotiation skillsKNOWLEDGE, SKILLS, AND ABILITIES Exceptional customer service and problem solving skillsCompetitive nature with a sense of urgency in a fast-paced environmentAttention to detail and highly organizedTeam player with multi-tasking and prioritizing abilitiesMS Office proficiency and related computer knowledgeMicrosoft Excel experience preferredMAY PERFORM OTHER DUTIES AS ASSIGNED WORK ENVIRONMENTStandard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.PHYSICALEFFORTMaintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.SCHEDULINGThis is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. - 5:00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.TRAVELLocal travel is required. Out of state travel is limited, but may be required for special training/conferences.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Created: 2025-02-09