Closing Manager

Overview:Reporting to the Director of Operations, the Closing Manager will be responsible for all aspects of residential loan closings and disbursements in the business purpose lending space. This role requires a seasoned professional with deep expertise in closing document structure and requirements, title policy review and clearance, and leadership.Responsibilities:Manage the end-to-end closing process, ensuring accuracy, timeliness, and compliance with company policies and investor requirements.Supervise, coach, and mentor loan closing associates driving accountability, performance, and growth.Monitor loan pipelines, prioritize workloads, and adjust staffing to meet funding deadlines and volume targets.Oversee preparation, review, and approval of closing documents, including HUD statements, deeds, and Allonges/Assignments.Ensure accurate and error free wire information, data entry and exeution.Act as the primary point of contact for escalations, swiftly resolving issues to maintain efficiency and customer satisfaction.Partner with internal departments, including Processing, Underwriting, Quality Control, and Secondary Markets, to ensure loans are closed accurately and remain salable to investors.Schedule and communicate closing dates with buyers and relevant stakeholders, ensuring clarity and alignment.Actively enhance the customer service experience through timely communication, accuracy, and professional interactionsUtilize reporting tools to track performance, ensure document accuracy, and avoid delays or duplication of efforts.Generate and analyze reports to track key performance indicators (KPIs), identify trends, and recommend areas for improvement.Stay informed on industry trends, regulatory updates, and best practices to drive continuous improvement.QualificationsBachelor's degree in finance, Business, Economics, Real Estate, or a related field preferredMinimum of 5 years of experience in an Operations Closing leadership roleMinimum 3-5 years funding and processing experienceStrong knowledge of preliminary title report endorsementsStrong leadership and team management skills, with the ability to mentor and develop high-performing teams.Excellent analytical, decision-making, and problem-solving skills, with a keen attention to detail.Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.

Created: 2025-02-09