Scheduling Coordinator

Responsibilities:· Run open schedules report to track patient's coverage.· Run billed and unbilled reports to ensure patient weekly hours are in line with Auth.· Contact unscheduled nurses/therapists for coverage on open schedules for the upcoming week/ month.· Communicate with nurses/therapists/ patient's parents and answer their questions.· Email/Call PDN/Therapy parents whose schedules have changed within the week.· Check upcoming recertification visits for therapy through Schedule master report or Billed and unbilled report.· Run Unscheduled clients report to ensure therapy schedule with active authorizations.· Coordinate patient schedule- contact nurses for upcoming availability before the beginning of the upcoming month.· Check the eligibility of designated therapy patients and PDN patients on the first of the month.· Informing a patient's parents of the insurance inactivity and visits cancellation after eligibility verification.· Update RHC nursing needs report for open schedules available for PRNs.· Develop contingency plans for unexpected staffing shortages or emergencies.· Inform parents, find replacement, and contact Case managers regarding last minute cancellations.· Follow up on orders that are close to 60 days.· Address scheduling conflicts and resolve issues.Process new admissions:· Receive referrals;· Communicate with the patient's physician office regarding additional documentation and with the patient;· Verify eligibility and benefits;· Create a patient's account in the scheduling and billing system;· Communicate with the nurse/therapist about the admission and scheduling;

Created: 2025-02-08