Implementation Manager

About UsBridge Legal is a hyper growth Legal Tech startup that provides Software, Marketing, and Intake Services for Mass Tort Law firms. Our cloud platform is designed to power the end-to-end client journey for those who have been injured and harmed. Through our software, we enable our law firm clients to fight for the rights of the "little guy" with AI, automation, analytics and workflow.We pride ourselves on being at the forefront of helping provide individuals access to the legal system and bridge the justice gap by enabling law firms to use technology and AI to serve more clients than ever before.At Bridge Legal, we believe that teamwork and collaboration are the key drivers of success. Our team is made up of talented and passionate individuals who work together to achieve our goals and deliver exceptional results. We value open communication, mutual respect, and a willingness to go above and beyond for our customers and each other. If you're looking for a supportive and collaborative What We're Looking ForWe are seeking a detail-oriented and results-driven Implementation Manager to oversee the onboarding and integration of our products and services for new clients. The Implementation Manager will serve as the primary point of contact during the implementation process, ensuring seamless delivery of solutions, meeting client needs, and exceeding expectations.This role requires a blend of project management expertise, technical knowledge, and exceptional communication skills to guide clients through the implementation lifecycle.Status: In OfficeOutcomesProject Ownership: Manage end-to-end implementation projects, ensuring they are delivered on time, within scope, and on budget.Client Engagement: Act as the primary point of contact during the implementation phase, maintaining clear communication and managing client expectations.Requirements Gathering: Collaborate with clients to identify their goals, technical requirements, and operational workflows. Translate these into actionable plans for successful delivery.Solution Configuration: Work with internal teams to configure, test, and deploy solutions tailored to client needs, ensuring functionality and user satisfaction.Risk Management: Identify potential challenges or risks during implementation and proactively address them to minimize impact.Training and Onboarding: Provide clients with training, documentation, and resources to ensure they can effectively use the implemented solution.Cross-Functional Collaboration: Partner with sales, product, engineering, and support teams to align implementation efforts with client and business objectives.Continuous Improvement: Gather client feedback to improve implementation processes, enhance client satisfaction, and refine product offerings.Post-Implementation Support: Ensure a smooth handoff to support teams and maintain client relationships during the initial post-launch period.Skill and Qualifications:Bachelor's degree in Business, Information Technology, or a related field.3+ years of experience in implementation, project management, or client-facing roles.Strong understanding of project management methodologies (Agile, Waterfall, etc.).Proficiency with project management tools (e.g., Jira, Trello, MS Project) and CRM systems.Excellent verbal and written communication skills.Ability to manage multiple projects simultaneously with strong attention to detail.Problem-solving mindset with the ability to handle complex client requirements.PMP or other relevant project management certifications.Experience with SaaS preferred.Strong analytical and troubleshooting abilities.What We OfferCompetitive compensation with optimized health benefits (medical, vision and dental), 401K and FSA/HSA benefitsUnlimited PTOBonus opportunities based on performanceFlexibility for a great work life balanceWork building located in the heart of the city with beautiful viewsComprehensive training and mentorship on an ongoing basis with career growth opportunitiesA friendly and diverse work environment with supportive colleagues and leadership teamProfessional autonomyBridge Legal is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status as defined by applicable law. We welcome and encourage candidates from diverse backgrounds and experiences to apply for open positions."

Created: 2025-02-08