Director of Operations

OverviewAs Director of Operations for Diptyque Americas (USA, Canada and LATAM), you will be responsible for supporting the brand's growth in all supply chain, demand planning and operational aspects by partnering with the Diptyque teams, as well as 3PL and Global Operations teams.The Director of Operations will lead and develop a high performing team of professionals - setting clear goals, providing guidance to the team, and ensuring effective communication and collaboration. The Director of Operations will seek constant optimization and will foster collaboration with all stakeholders. This role will be accountable for the key logistics KPI`s and annual financial budget.This position is based in our NYC office reporting to CFO/COO.Missions and responsibilities:Demand and Supply PlanningLead the strategic deployment of agile, demand-driven customer centric supply chain planning: Demand planning, Supply Planning and Retail distribution planningSupervise the Sales and Operations Planning process with the demand planners for all distribution channels (E-commerce, Retail, Retailers, Travel Retail and Distributors), animating the process with all stakeholders (sales, marketing and finance) and ensuring continuous improvement in the forecast accuracyManage purchase plan to Global team and replenishment plans to Diptyque network to deliver optimal stock cover while maintaining high fulfillment rate and low carbon footprintDevelop and maintain seamless relationships with HQ teamsExplore and implement best-in-class and innovative solutions to improve demand and supply planning processesIdentify demand forecast risks and develop effective mitigation plansAssist in developing annual budgets and building cost-effective initiativesLogistics (Transport and Warehouse)Design logistics blueprint to support ambitious brand growth and drive efficiency (identify and assess the best 3PL partners, transport partners, etc.)Work closely with local partners and the Global Logistics team to optimize costs for inbound and outbound flowsLead and manage the relationship with the existing 3PL to drive continuous service improvement and efficiency gainsDevelop annual budgets for Logistics and lead carbon reduction and cost-effectiveness initiatives, in collaboration with Diptyque teams, customers and suppliersSystems and reportsContinue to improve the IT solutions to support the business and improve process efficienciesOptimize Business Intelligence and reporting solutions to support decision-makingTeam management and development Manage, Develop, Empower and Retain a team of 3 direct reports and a team 6 in totalAdapt ways of working to support Diptyque growth and ambitionsThe successful candidate will:Deep and proven experience (10+ years) working in businesses requiring an exceptionally high level of business and financial acumenUnderstanding of the drivers for cost control and inventory managementProven ability to attract, develop, motivate, retain and lead a high-performing team of professionalsA leader who has played a key leadership role in growing a supply chain organization (from Demand Planning to Logistics) by implementing operational excellence and process improvement initiatives, as well as technology enhancements, resulting in improved procurement metrics and cost efficiencyExperience in end-to-end supply chain leadership at companies of scale and known for having best-in-class operationsExperience scaling up supply chain operations on a local levelExperience in working in an international environmentPassion for finding and implementing sustainable supply chain solutions

Created: 2025-02-06