Assistant General Manager

LAX Assistant General ManagerDo you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you'll have the opportunity to impact the future of airports by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You'll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change.LAX Assistant General ManagerWhat We OfferThe Los Angeles International Airport Assistant General Manager will lead and support the day-to-day operations for our Airport program at Terminals 1, 2, 3, 6, Tom Bradley and Bradley West Gates in LAX, reporting directly to the General Manager, LAX. This position is accountable for the overall management, direction, and coordination of the URW program. The Assistant General Manager will work closely with URW's client, Los Angeles World Airports (LAWA), to ensure their business needs are met, and is also responsible to ensure URW's corporate objectives are achieved at the lowest cost consistent with corporate and airport requirements. The Assistant General Manager also interacts with a wide range of airlines or clients and their representatives to ensure their needs and objectives are satisfied.ScopeOur culture is one that focuses on four key areas;A culture that Achieves - We seek individuals who take full accountability for results, who are highly focused and possess or seeks in-depth knowledge of relevant subject matter, who often goes above and beyond and finds creative solutions to challenges.A culture that Collaborates - Collaboration means so much more than just having meetings; it's about putting a clear and shared objective first. We encourage our people to be ambassadors of our business and brand, both internally and externally. We promote open and transparent communications and advocate alternative opinions. Our people must have the courage to disagree, but with respect, of course. In the end, we want to drive a win-win solution for all situations and outcomes.A culture that Innovates - We love "˜life-long learners' who apply an energetic mindset to the business, are naturally curious and are constantly keeping up with the trends, needs of the customer, retailers, clients and technology. Challenges the current thinking and has the courage to propose and experiment with new ideas.A culture that Builds Community - While the industry can be very competitive, we always operate with the highest level of ethics. We treat ALL people with dignity and respect and place a strong emphasis on building relationships. We are generous with our time with others, always embracing the diversity of their thoughts, talents, experiences and background. Most importantly, we like to celebrate our successes together.What we are looking forResponsible for overseeing the day-to-day operations of a specific Airport program including concessions, tenant relations, maintenance of the specialty leasing program, tenant operational issues, management contracts, budgeting, collections, and expense control. Supervises all sub-contractors and their activities.Primary Responsibilities• Supervise and oversee all operational sub-contractors including walkthroughs, meetings and work orders.• Assist with the preparation and monitoring of the annual budget and forecasts.• Control expenses including negotiating fees, authorizing expenditures and reviewing monthly income statements.• Maintain a responsive open line of communication with the tenants including dealing with tenant complaints and questions; operating hours enforcement; ensuring permitted uses in leases; and preparation of amendments.• Responsible for contract services, including assisting in negotiations, renewals, supervision and termination.• Assist with the collection of receivables as required by the General Manager.• Inspect tenant spaces daily and follow up on any defects noted.• Maintain a liaison with tenant contractors.• Maintain a liaison with Airport building, safety and food inspectors.• Handle and solve customer or client complaints.• Attendance and preparation for internal staff meetings.• Verification of accuracy of tenant billings including minimum rent, common area charges, marketing charges and RMU fees.• Preparation of status reports and monthly updates.• Direct the in-store inspection program with specific assigned tenants.• Monitor and document all temporary tenant deals.Skills/Qualifications Required:• Thorough knowledge of the operations of a concession program including adherence to budget standards and the day-to-day operation of the airport.• Ability to communicate effectively, both verbally and in writing, with tenants, vendors, employees and managers regarding Airport operations or personnel issues to ensure the smooth operation of the concession program.• Ability to work a rotating schedule during hours the Airport program is operating.• Ability to evaluate and analyze budget numbers to ensure conformity to budget guidelines• Working knowledge of routine functions of an accounting system such as JD Edwards as well as Outlook, Word and Excel.• Must have the ability to inspect the Airport on a daily basis.• Must be able to read and understand the general format and major provisions of tenant lease documents used at the Airport.• Must be able to cope with shifting priorities, difficult situations, tight deadlines and political pressures.• Must be available to respond at the property 7 days a week, 24-hours a day in the event of emergencies.• Must be highly organized and have the ability to prioritize and work with a sense of urgency.• B.A. or B.S. degree or equivalent.• 3 to 5 Years prior supervisory, management and/or retail experience.• Excellent communications skills - verbal and written.CompetenciesBusiness AcumenThe successful candidate aligns behavior and actions with our culture possessing a passion for work, promoting and adapting to change, initiating and promoting innovation, being self-driven and leading with courage. Deep insight and understanding of the global business strategy, specifically the North America business strategy and how to transfer the North America strategy into a Customer Experience strategy for the region.Interpersonal SkillsThe successful candidate will be open-minded with a natural curiosity, being both customer/market and product oriented. Will be described as rigorous, result oriented, consistent and well organized.Executing for ResultsThe successful candidate will demonstrate the ability to generate strategy and transform that strategy into actionable plans with timely execution. He/she holds themselves accountable for measurable results and is committed to continuous improvement. Able to seamlessly switch from a strategic to tactical business mindset as situations permit.Leadership/CollaborationThe successful candidate will be a leader with strong direct and indirect leadership skills that can motivate cross-functional teams. Further, must be a strong influencer who collaborates effectively with others. Establishes and maintains positive work relationships, volunteers' assistance, operates with integrity, supports others, and remains open to ideas.Problem SolvingThe successful candidate will be self-motivated and have a demonstrable record of acting upon complex problems where thorough investigations and analytics are required to bring about resolution. Demonstrates eagerness and ability to learn quickly and leverages a flexible mindset in response to shifting dynamics, adversity and/or change. Continually pushes themselves to learn and generate new ideas based on data.Office LocationLos Angeles International AirportCompensationExempt$90,000-$125,000 + Discretionary Annual BonusWhat is important to usUnibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW"˜s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.Our company purpose - to Reinvent Being Together - is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people's differences.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.Join us in Creating Sustainable Places That Reinvent Being Together.

Created: 2025-02-06