Warranty Analyst

JOB SUMMARYThe Warranty Analyst will be responsible for diagnosing and troubleshooting functional issues on the returned warranty and plant rejects from OEMs.KEY RESPONSIBILITIESConduct detailed failure analysis investigations on the returned products from OEM or Casco entities (tear down analysis with measurements of component, analysis electrical schematic on PCBA).Develop and implement plans for addressing root causes of failures.Prepare accurate and timely reports presentations for internal and external stakeholders from failure analysis and warranty data analysis.Ensure all issues are properly recorded in the internal database with detailed analysis results.Create, update and actively improve documents related to instruments, test stands (designing of equipment) and workflows in the laboratory.Collaborate with cross-functional teams (engineering, plant entities and suppliers) to identify and resolve failure trends and improved product or equipment used by Quality.Perform risk assessments to prevent future failures.Provide prompt and accurate feedback to customers, asking customers targeted questions to quickly understand the root of the problem.Properly escalate unresolved issues to appropriate internal teams (e.g. Hardware, Software Developers).Prioritize and manage several open issues at one time.EDUCATION AND EXPERIENCE REQUIREMENTS:Associate's degree in electrical engineering technology or equivalent experience required. Bachelor's degree preferred.At least 3-5 years of proven work experience as warranty analyst/technical engineer or similar role in automotive industry or similar electrotechnical industry.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Experience in the use of standard electronic lab test equipment (i.e., oscilloscopes, multimeters, etc.).Experience with IPC standards for PCB, PCBA, and RFPC fabrication, assembly, and test.Experience and knowledge of relevant automotive norms and standards (e.g. IATF, APQP, PPAP/ISIR/PSR, FMEA, Control plans, 8D, SPC) preferred.Strong interpersonal and collaborative skills, enthusiasm for the team's spirit of innovation and mission of improving quality.Analytical and strategic thinking.High level of attention to detail.MS Office proficiency.WORK ENVIRONMENT:While performing the duties of this job, the employee regularly works in an office and laboratory setting.Occasional travel may be required (international and domestic).SAFETY:Complies with all safety requirements.Maintains a high standard of housekeeping.

Created: 2025-02-05