Site Operations Coordinator

Site Operations Coordinator is an individual contributor role, and works onsite or remote, supporting the customer's day-to-day output environment needs. Works closely with customer contacts, customer's end user community, and Client Global Services resources to fulfill Service Level Agreements (SLA's).ROLES AND RESPONSIBILITIES:Work to create and implement specific operations practices including:Customer ServiceProvide interface between end-users, to improve/maintain customer satisfaction.Process approved orders in a timely mannerPrimary point of contact with the customer for daily orders statusRespond timely to customer requests and inquiries.Actively monitor client support inbox and provide answers or transfer to appropriate department for further support.Proactively provide end users with updates to orders and requestsProvide technical information in layman's terms.Data EntryComplete assigned Data Entry tasks within SLA requirementsMaintain accurate database of orders.Maintain accurate database of contacts.Update asset database entriesBe able to understand and manipulate complex object-oriented databases.ReportingComplete assigned Reporting tasks within SLA requirementsCompile asset level reportingCompile and maintain order input reporting.Compile and maintain order tracking reporting.Compile and maintain Return Merchandise Approval (RMA) reporting.AdministrativeComplete assigned administrative tasks within SLA requirementsIdentify areas to improve and streamline delivery and order process.Seek out & implement approaches to improve customer satisfaction.Research order status, following escalating order priority as necessary.Create Return Merchandise Approval (RMA) Requests for approved requests.Share and follow-up RMA status with client end users.Invoice orders within SLA requirements

Created: 2025-02-04