Loan Operations Specialist

SUMMARY:The Loan Operations Specialist is responsible for ensuring the accurate documentation, processing, and servicing of commercial, consumer, and mortgage loans. This role requires a strong understanding of loan compliance, regulatory requirements, and banking procedures while providing exceptional internal and external support. The ideal candidate is detail-oriented, organized, and adept at identifying process efficiencies.RESPONSIBILITIES:Compliance & Regulatory Adherence:Ensure compliance with all bank policies, procedures, and applicable federal and state banking regulationsMaintain a strong working knowledge of consumer and commercial loan compliance, including disclosures and regulations.Adhere to Bank Secrecy Act (BSA) requirements and participate in required training.Daily Responsibilities:Prepare, review, and process loan documentation for new and renewed loans.Process loan disbursements, payments, and advances, verifying fund availability.Book new and renewed loans post-closing in the loan system.Track and follow up on recorded mortgages, UCC filings, and other outstanding loan documentationPerform daily loan file maintenance, including address changes and account updates.Respond to payoff requests within required timeframes and prepare loan satisfaction documentation.Coordinate loan closings with settlement agents, attorneys, and internal teamsGenerate and distribute daily billing and periodic statementsMonitor collateral tracking and insurance requirements, ensuring compliance.Maintain and update electronic loan files, including scanning and indexing documents.Provide credit reference requests within the required timeframe.Assist with commercial loan administration and construction draw monitoringMonthly & Periodic Responsibilities:Process loan closures, including mortgage satisfactions and UCC terminations.Organize and archive paid-off loan files for long-term storage.Conduct monthly collateral pricing reviews and reportingAssist with internal and external audits by preparing documentation and reports as needed.Identify and implement efficiencies in loan operations to improve workflow.Perform other related duties as assigned by management.QUALIFICATIONS:High school diploma or equivalent (GED) required; associate's or bachelor's degree in business, finance, or a related field preferredMinimum three to five years of experience in loan operations, loan documentation, or a related banking role.Strong working knowledge of loan processing, loan documentation, and lending complianceProficiency in Microsoft Office Suite (Word, Excel, Outlook) and loan servicing software.Experience with branch transactions, including holds, booking loan payments, and CIF managementStrong analytical skills, attention to detail, and ability to multitask in a fast-paced environment.Excellent written and verbal communication skills.Ability to work independently and collaboratively in a team-oriented environment.Strong organizational and problem-solving skills with a focus on process efficienciesPREFERRED EXPERIENCE:Experience with LaserPro and CSI loan systemsWorking knowledge of consumer and commercial loan compliance, including disclosures and regulations.Experience in commercial loan administration and construction draw monitoringUnderstanding of loan and security documents, UCC filings, and related legal documentationExperience with vehicle title liens and releasesAbility to learn new banking software and implement process improvementsExperience working with outside bank counsel on loan documentation and compliance matters.COMPETENCIES:Collaboration: Works effectively as part of a team, supporting colleagues and fostering a positive work environment.Communication Skills: Clearly conveys information through oral and written communication; actively listens to others.Customer Service: Provides responsive and professional service to internal and external customers.Dependability: Completes tasks with minimal supervision while meeting deadlines.Ethics & Integrity: Maintains confidentiality, adheres to ethical standards, and operates with transparency.Organization Skills: Keeps information accessible, manages workload efficiently, and prioritizes tasks effectively.Process Improvement: Identifies and implements efficiencies to streamline loan operations.Technical Proficiency: Comfortable with loan software, regulatory tools, and banking systems

Created: 2025-02-02