Customer Account Manager

At Wendover, we bring a different mindset to the fine art space and that takes a unique blend of strong collaboration, technical proficiency, and comfort with data. Our Team fosters a constant and continuous growth environment by embracing a high impact, low ego approach to teamwork.Wendover Art Group seeks a Customer Account Manager who is passionate about delivering Superior Value - and someone who wants to be a part of building the best art company in the world. A successful Customer Account Manager will embrace a growth mindset, support their team however possible and have the desire and ambition to learn leadership. This opportunity requires a commitment to continuous improvement and growth which can only be achieved through a willingness to embrace pushing oneself.The Customer Account Manager plays a pivotal role within the day-to-day operations of the Company and directly impacts the financial and operational success of the business each day. The Customer Account Manager will interact daily with the nation's leading retailers, interior design firms, purchasing groups and hotel brands. Customer Account Manager's are the driving force in creating a world class customer experience that supports the delivery of our three Promises to Customers - Partnership, Proactive Service and One Source for Art!Wendover is looking to hire a Customer Account Manager who has a passion for service. The Customer Account Manager will operate in an environment where each day is different than the next due to the fast pace and simultaneous management of multiple projects. Customer Account Managers will work from project inception to project completion to ensure Wendover delivers Superior Value in all facets of the customer experience. Customer Account Managers will lead relationship development and serve as product experts and problem solvers for customers across the Wendover platform.Wendover is a meritocracy that allows individuals to advance and grow their responsibilities rapidly based on performance and willingness to get the job done. The Customer Account Manager will work cross-functionally to ensure the needs of the customer are always met in a proactive manner. Wendover offers ambitious individuals the ability to practically apply their skillset and take responsibility for the results. To succeed in this environment, the Customer Account Manager must display the Core Values that form the foundation of Wendover's success and embrace Wendover's Winning Formula.About Wendover Art Group:Wendover Art Group is a privately-owned, domestic manufacturer of artwork serving the commercial, residential, and corporate markets. Founded on the Core Values of Honor, Excellence, Team and Smart with the aggressive goal to build the best art company in the world, Wendover Art Group's mission, to deliver superior value to its customers, drives the Company's strategy on all fronts. The Company has transformed from a highly concentrated wholesaler of reproduction art with only 3 customers to an industry leading, vertically integrated designer and manufacturer of artwork serving thousands of customers. Since 2005 the Company has grown revenue over 12x by establishing industry leading positions in the Residential Retail, Interior Design, Hospitality, Senior Living, Healthcare and Multi-family markets. Wendover's success in pioneering these industries can be attributed to a steadfast dedication to excellence in all things and attracting the best talent in the industry.Ready to take the next step on your career journey?Key Responsibilities Proactively support Customer relationships through respectful, timely, complete & honest communication.Interface with blue-chip clients to communicate deadlines and production updates and other pertinent project related informationCreate, maintain, and track accurate and complete customer recordsSupport the processing and project management of orders through cross-functional communication with project management and operations teamsServe as a product expert for customers across all lines of businessSupport Business Development strategy through relationship building and gathering of market intelligenceSkills and Traits Necessary for SuccessDelivering on our Promises to Customer is key to our culture and the success of our Team Members. We are looking for candidates who want to support the Company in our journey to make Wendover The Source for Art. Successful candidates will display:A track record of high achievementFlexibility and resilienceA growth mindset and aspiration to leadStrong communication skills (written and verbal)Solid organization and intuitive prioritization skillsWhat Else Do We Look For? Bachelor's Degree & strong academic background2+ years of experience in a customer facing roleAbility to solve problems with imperfect information and ambiguityStrategic perspective to create positive long-term outcomes while balancing short term needs of the customerA commitment to excellence and a passion for doing things right all the timeStrong time management skills and ability to work under multiple competing deadlinesAbility to prioritize and manage a consistently heavy workload with precisionBasic to Intermediate Microsoft Excel capabilitiesExpert in email management

Created: 2025-02-02