Customer Service Representative

Job Summary:The Customer Service Representative will provide a high level of support to customers and educate them on services or products offered to elevate their experience. Measurements of Success:Customer ServiceEngages with customers via phone, email, and chat to provide product information, answer inquiries, and offer personalized solutions tailored to their needs.Addresses customer concerns and resolves complaints promptly and professionally, ensuring a positive customer experience.Fosters strong, long-term relationships with customers, ensuring their ongoing satisfaction and loyalty to our company.SalesEducates and upsells customers proactively on products and services to enhance the customer experiences.Identifies and pursues sales opportunities, upselling, and cross-selling products to existing customers to maximize revenue.Processes customer orders, ensuring accuracy and timely delivery.Achieves and exceeds monthly sales quotas and revenue targets by effectively managing the sales pipeline and closing deals.Develops a deep understanding of our products and services to effectively communicate their value propositions and benefits to customers.CollaborationCollaborates with peers and supporting departments to identify and quickly resolve issues.Works closely with the sales team, marketing, and other departments to optimize customer interactions and drive sales growth.Recommends new ideas and approaches to help achieve best practices and enhance the customer experience.Provides support to aide in the completion of essential customer focused tasks and projects.OtherMaintains accurate and up-to-date records of customer interactions and sales activities using our CRM system.Performs other duties as assigned. What it takes:High school diploma or equivalent required. At least one year of experience in a call center environment or equivalent required. Salesforce experience preferred. Strong written and verbal communication skills. Excellent organizational skills and attention to detail.Customer service focus.Ability to multitask while offering our customer's the latest information on energy solution trends.Proficient in using Microsoft Office Suite or similar software.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.-This is a temporary to permanent position.-This is a hybrid role requiring two days a week (Tuesday and Wednesday) in office-Hours of the position are 8am-5pm.-Compensation is $25-$27/hr.

Created: 2025-02-01