Quality Control Technician

Job Summary:We are seeking a diligent and detail-oriented Quality Technician to join our team at a control panel manufacturing site. The Quality Technician will play a vital role in ensuring the highest standards of quality throughout the production process, with responsibility for both in-line and end-of-line quality control, managing RMAs (Return Merchandise Authorizations), and ensuring the completion of end-item data packets. This position is crucial in maintaining the integrity of our products and ensuring customer satisfaction by meeting or exceeding quality standards.Key Responsibilities:In-Line Quality Control:Monitor and assess the quality of products during the manufacturing process, identifying defects or issues early on.Perform regular inspections at various stages of production to ensure compliance with specifications and customer requirements.Conduct tests and measurements using precision instruments to ensure adherence to design and engineering standards.End-of-Line Quality Control:Conduct final inspections and testing on completed control panels to verify that products meet all necessary specifications.Ensure all product functionality, aesthetic requirements, and safety standards are met before shipping.Confirm that proper documentation is in place before product release, including completed end-item data packets.RMAs (Return Merchandise Authorizations):Manage and process RMAs for defective or returned products, including root cause analysis and coordination of corrective actions.Collaborate with engineering and production teams to implement improvements based on returned products and customer feedback.Track and maintain records of RMA status, ensuring prompt resolutions and customer satisfaction.End-Item Data Packets:Compile and verify all necessary documentation, including test results, inspection logs, and certification data, for each completed control panel.Ensure accuracy and completeness of end-item data packets for product traceability and customer delivery requirements.Support traceability requirements for quality audits and product recalls when necessary.Collaboration & Reporting:Work closely with the production, engineering, and quality assurance teams to ensure adherence to established quality standards and continuous improvement efforts.Assist in the development and implementation of quality control procedures and policies.Provide detailed reports on quality metrics, inspection results, and corrective actions taken.Continuous Improvement:Identify areas for process improvement and work with cross-functional teams to implement corrective and preventive actions.Participate in root cause analysis and contribute to problem-solving efforts for recurring quality issues.Qualifications:Education & Experience:High school diploma or equivalent required; Associate's degree or technical certification in Quality Control, Manufacturing, or a related field preferred.Proven experience (7+ years) in a quality control or quality assurance role within a manufacturing environment, preferably in control panel assembly or related industries.Familiarity with quality inspection techniques, including visual inspection, measurement tools (calipers, micrometers), and testing equipment.Skills & Knowledge:Strong understanding of quality control processes and methodologies.Ability to read and interpret blueprints, technical drawings, and product specifications.Experience with RMAs and warranty processes, including root cause analysis.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and AutoCadKnowledge of industry standards and safety regulations (e.g., UL, IEC, ISO).Personal Attributes:Excellent attention to detail and strong problem-solving skills.Ability to work independently and as part of a team in a fast-paced environment.Strong communication skills, both verbal and written.Ability to handle multiple tasks and prioritize effectively.Working Conditions:Standard manufacturing environment with some exposure to noise, dust, and temperature fluctuations.Must be able to stand, bend, and lift up to 25 lbs as needed.Ability to work in shifts or flexible hours based on production needs.

Created: 2025-02-01