Chief Operating Officer

Chief Operating OfficerTewksbury Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking a strategic and dynamic administrator to serve as Chief Operating Officer (COO). This experienced leader will be responsible for assisting with the day-to-day operations of a 375 bed, Joint Commission accredited hospital that provides comprehensive treatment, care, and comfort to adults with medical and/or mental illness.As the Chief Operating Officer (COO), you will serve as a member of the Leadership and the Senior Management Teams and will take the lead role in the overall planning, directing, coordinating, implementing, and evaluating of all hospital programs, policies, and procedures, and successfully manage and coordinate multiple and competing priorities. Much of the day-to-day operations of the facility are guided by the COO to ensure compliance with regulatory agencies and consistent adherence with the Hospital's expressed mission and strategic initiatives. The COO works closely with the Chief Executive Officer (CEO), Chief Medical Officer (CMO), Chief Clinical Officer (CCO), Chief Nursing Officer (CNO), Director of Nursing (DON), Facilities Director, and Quality and Clinical Services to maintain/surpass the high level of services required by The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), and other regulatory and oversight agencies. This position works 37.5 hours per week, Monday through Friday.Duties and Responsibilities of the Chief Operating Officer (these duties are a general summary and not all inclusive):Provide strategic and overall operational leadership through goal setting, direction and supervision to departments and assigned divisions. Assess and evaluate departmental performance, resource allocation and utilization to establish and prioritize departmental goals and activities.Collaborate with the CEO in providing effective functioning of the hospital with a focus on safety and quality by utilizing data; planning and communication are critical to this effort. Assume hospital-wide responsibility for compliance with external review bodies including but not limited to, CMS, DPH and TJC.Partner with the CEO regarding the implementation of various organization/operational improvements such as systems process changes to improve and/or streamline services.Collaborate with the senior leadership team, IT, and HR Business Partners to support centralized functions and services as well as providing oversight for all non-state employee members of the workforce.Establish strategic vision for quality/efficiency standards in all areas of responsibility and ensure that these standards are measured and reviewed on an ongoing basis.Prepare, monitor and support hospital-wide operations and activities to comply with TJC standards, CMS regulations, and the DPH.Oversee the education and training component of continued survey readiness.Evaluate and selects various consultants to provide expertise to operations and services for the hospital.Maintain and establishes an effective system for communication throughout the hospital; lead regular management team meetings to ensure operations are being executed in accordance with hospital policies.Develop and foster effective collaboration between clinical departments, divisions, medical staff leadership and other affiliated services (inside and outside of the hospital) to ensure an integrated approach to providing services.Lead and initiate the examination of the hospital's service delivery model, patient treatment and care planning.Develop staff through timely feedback and use of appropriate Human Resource policies to foster and facilitate the ability of staff to achieve highest level of professional growth and performance.Preferred Qualifications for the Chief Operating Officer (COO):At least five (5) years of experience in appropriate areas of healthcare/medical care operations or logistics operations.Certifications in healthcare related fields highly desirable, (i.e., Certified Professional in Healthcare Quality, (CPHQ), Certified Specialist in Healthcare Accreditation (CSHA), Certified Professional Medical Services Management (CPMSM), Registered Health Information Administrator (RHIA)).At least three (3) years of substantial supervisory and management experiences.Knowledge of TJC and CMS Conditions of Participation.Experience working with adult patients with chronic diseases and complex medical conditions; inpatient and rehabilitation experience a plus.Substantive working knowledge of the guidelines of healthcare quality improvement. Past work experience and the ability to work effectively with oversight agencies and federal and state regulatory agencies. Solid and high degree of organizational skills and the ability to motivate and supervise staff, to analyze complex problems and issues and to design workable solution. Ability to communicate clearly and diplomatically, both verbally and in writing, to various levels of management and clinical staff. Ability to manage a diverse workforce including bargaining unit environment; ability to embrace diversity as a strategic advantage.Proficient usage of Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook.Minimum Entrance Requirements:Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.Substitutions:I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.About Tewksbury Hospital:Tewksbury Hospital operates a 375-bed facility and a campus of over 700 acres of land. Its patient care services are provided under the auspices of the Department of Public Health and Mental Health. The Chief Executive Officer (CEO) is responsible for the administration of a Joint Commission accredited LTAC hospital that provides high quality, comprehensive treatment, care, and comfort to adults with chronic medical and mental illness. A full range of services are provided including 24/7 Nursing, Nurse Practitioners, Medicine as well as psychiatric and psychological services, a 6-chair dialysis suite, clinical laboratory, radiology, respiratory care, nutrition, speech/language, pathology, occupational therapy, physical therapy, therapeutic recreation and arts, and pharmacy. The high-quality clinical environment is strictly governed by regulatory standards that mandate day to day interventions and services.Learn more

Created: 2025-02-01