Customer Service Representative

Job Title: Customer Service RepresentativeLocation: Rockville, MDEmployment Type: Contract to HireSalary: $20-$22 per hourJob Description:We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. This role is fully in-office for the first six months during the training period, after which a hybrid schedule will be implemented with two days working from home.Responsibilities:Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.Maintain accurate records of customer interactions and transactions.Assist customers with product and service information.Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.Collaborate with team members to improve customer service processes.Requirements:High school diploma or equivalent.Excellent communication and interpersonal skills.Bilingual preferred but not required.Ability to work in a fast-paced environment.Strong problem-solving skills and attention to detail.Must pass a background check and drug test.Benefits:Competitive hourly pay.Opportunity for contract to hire.Hybrid work schedule after training period.If you are passionate about providing excellent customer service and meet the qualifications listed above, we encourage you to apply.

Created: 2025-01-31