(Bilingual) Associate Communications and Public ...

Who We AreHollaway Environmental + Communications Services, a growing professional services firm based in central Houston with offices in San Antonio, seeks an exceptional candidate to support our award-winning public engagement and communications team. The full-time, exempt position offered is a bilingual Associate Communications + Public Involvement Coordinator position at our headquarters. We are seeking the region's best and brightest talent to support some of our state's most high-profile infrastructure projects!As a bilingual Associate Communications + Public Involvement Coordinator, you would report to the Communications Services Manager and be responsible for interfacing with external audiences (in English and Spanish), providing support in Public Involvement and Communications processes and planning, and supporting multiple public engagement projects/accounts simultaneously.ResponsibilitiesProject SupportManage multiple project-specific phone hotlines and email accounts for public inquiriesRespond promptly to inquiries in both English and Spanish, ensuring clear, professional communicationRecord and track all public inquiries, ensuring proper documentation and follow-upCollaborate with appropriate client representatives to provide accurate information and resolve issuesMaintain a thorough understanding of ongoing projects to provide detailed and accurate responses to the publicEscalate complex or sensitive issues to the appropriate internal or client teams for resolutionRegularly update internal teams and clients on inquiry trends and any recurring issuesSupport public outreach initiatives by providing feedback based on frequent inquiries and concernsAssist with the development of standard responses and FAQs for common public inquiriesMaintain confidentiality and professionalism when dealing with sensitive informationCreate and maintain internal company communication, coordination, and teaming necessary to deliver work products cooperatively and creatively. This includes adherence to the Hollaway Quality Assurance/Quality Control policySupport the development of content to support communication tools (public involvement plans, collateral materials, etc.) as directed by the project managerAttend external client meetings to gain a technical understanding of projects, as well as client prioritiesResponsible for documenting external client meetings on behalf of the project managerSupport event planning, including venue coordination and conducting site visitsPrepare equipment and materials in advance of public meetings and engagement eventsPrepare Safety Plans in advance of public meetings and engagement eventsAttend public meetings and engagement events and support the setup and teardown of these meetingsSupport the development of summary reports and other documentation for public involvement and engagement activities in close coordination with the project managerSupport the project manager, as needed, to deliver public meetings and engagement eventsComplete project tasks within the specific amount of time assignedSupport a regular 30-day invoicing cycle, as needed, providing all information necessary to ensure efficient, accurate billingsTechnical SkillsAttend training in NEPA, NEPA-compliant Public Involvement, and Environmental Justice/Justice40Support the implementation of NEPA-Compliant Public Involvement Plans (e.g., TxDOT) componentsSupport the implementation of broader Community Engagement/ Education and Communication Plan components, including NEPA complianceAttend training to support media relations and crisis communicationsSupport the development of news releases under the direction of the project managerProvide media monitoring support to project managersAttend training to write the following deliverables utilizing approved key messaging proficiently: social media content, event noticing copy, newspaper advertisements, client correspondence, public involvement/engagement summary reports, general meeting documentation/reportingReview site-specific safety plans and adherence to company and project-specific safety policiesParticipate in meetings that may occur overnight, evenings, and/or on the weekendsCompany OperationsSupport the Executive Team in the company's operational functions to ensure profitability and the efficient use of resources, adherence to safety policies and best management practices, and maintaining constant, open communicationWork with the entire Hollaway Team to maintain all company equipment and supplies so that we are making the most cost-effective decisions about monthly bills, GPS units, office space, computers, vehicles, and other expendituresComplete the training necessary to excel in your practice area and company-mandated trainingComply with all Hollaway policies and procedures and Non-Compete and Confidentiality AgreementsPerform job duties within the company's standard operations and procedures and comply with job-related requests (e.g., project management plans, safety plans for public meetings, preparedness, vehicle maintenance, the review process, general office culture and responsibility)Maintain a positive rapport with clients, vendors, colleagues, and subcontractors proactively and professionallyManage and coordinate calendars to prioritize tasks, juggle multiple deadlines, and keep track of important detailsCompleting project tasks safely, accurately, on schedule, and on budget in support of 90 percent UTE annuallyOther DutiesComplete training as it relates to your technical expertise. Hollaway will provide the means to attend at least one training or one professional development conference per year. Additional training and/or conferences may be available and are dependent on approval, pricing, availability, and schedulesAssist with and support company marketing effortsTypical work week of 40 - 45 hoursInternal company communication, coordination, and teaming necessary to deliver work products cooperatively and creatively.Support and maintain an environment of trust, collaboration, and continuous feedback.Other duties as assignedExperience and QualificationsFluent in both English and Spanish (written and verbal)Strong customer service and communication skillsAbility to manage multiple tasks and prioritize effectivelyExperience in a client-facing role, preferably in public outreach or project communicationBachelor's degree in communications or a related field preferred2+ years of professional experience in business/office administration, customer service, communications, or public relationsProficient in Microsoft applications, including Word, Excel, Outlook, PowerPoint, and TeamsPossession of a valid driver's licenseAbility to lift up to 50 poundsProfessional SkillsAbility to demonstrate leadership presence and maturityProven success of working with a team in an officeAbility to make sound decisions in a fast-paced, dynamic settingStrong and effective presentation skillsSolid interpersonal, relationship-building, and negotiating skillsStrategic and critical thinking skills to evaluate and understand the impact of their decisionsExceptional attention to detail and organization skillsAbility to work on own initiative to identify and resolve problemsStrong ability to communicate with a variety of audiences, including fellow leaders, clients, and employeesActive listening skillsPossess self-awarenessTeam-player attitudeAbility to work on own initiative to identify and resolve problemsAbility to use empathetic conflict resolutionAbility to effectively interpret dataExcellent and effective written and verbal skillsStrong time management skillsDependable and self-motivatingFlexible in scheduling and availabilityPunctual and respectful of schedules and deadlinesReliable editing skillsEmployee Benefits:In addition to the salary offered, Hollaway provides a competitive benefits package that includes paid time off, retirement benefits, medical, dental/vision, disability, and life insurance. Benefit information relevant to your position consists of the following:Fully developed onboarding programGroup health insurance (75% covered by the employer, including dependent coverage)Vision insurance (100% covered by employer)Dental insurance (75% covered by employer)Life insurance (100% covered by employer)Short-term disability insurance (100% covered by employer)Paid parental leave401K (Pre-tax and Roth options) with employer match up to 4%Flexible spending account (FSA)Health savings account (HSA)Monthly Health and Wellness Incentive Program (Reimbursement up to $200/ month)individual Professional Development Plans and dedicated budget per employeeTuition Reimbursement (Up to $1,500/ year)Unlimited access to our online training systemRemote work flexibilityFull access to multiple web-based team collaboration and employee engagement toolsRegular team-building activitiesAccess to Insperity's Perks at Work (discounts on travel, electronics, entertainment, and more)AAA membershipLearn more about who we are and our DEI+B Mission Statement, Culture, and Core Values -

Created: 2025-01-31