Store Manager (Walnut Creek)

Store ManagerFine Jewelry BrandWalnut Creek, CAAs one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.We are seeking a motivated and dynamic Luxury Store Manager to lead a high-performing team, drive showroom sales, and deliver exceptional customer experiences in our Walnut Creek, CA location. This role requires a proactive, results-oriented leader with strong business acumen, a passion for luxury retail, and the ability to inspire and develop a team in the fine jewelry worlds at the forefront of technology, innovation, sustainability and ethical sourcing.As the Luxury Sales Manager, you'll be combining your passion for sales and customer engagement with your leadership expertise offering you:Impactful LeadershipTake ownership of a thriving showroom and inspire a talented team to exceed sales goals while delivering unparalleled customer experiences.Career AdvancementWith personalized development plans, ongoing training, and clear growth pathways, this position sets you up for long-term success.Work with PurposeBe part of a socially and environmentally responsible company that values sustainability and inclusivity, creating products you can feel proud to represent.Exclusive PerksFrom quarterly sales bonuses and generous employee discounts to wellness stipends and top-tier benefits, we prioritize your well-being and success.Collaborative CultureJoin a supportive, vibrant team that celebrates wins, encourages innovation, and fosters a sense of belonging.Responsibilities include but are not limited to:Recruit, lead, and mentor a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet and exceed quarterly sales targets.Analyze business processes and KPIs, implementing strategies to improve sales performance.Conduct customer appointments and presentations in a luxury retail setting to build rapport and drive sales.Oversee showroom operations, ensuring high standards of customer service and operational efficiency.Partner with analysts to create effective team schedules, optimizing coverage and productivity.Implement and maintain policies, procedures, and initiatives that enhance the customer experience.Foster a positive, collaborative, and action-oriented work culture.Provide coaching, training, and performance feedback to empower the team.Lead hiring efforts to build a team of talented and high-performing individuals.Deliver personalized and exceptional service across all customer touchpoints, including in-person, phone, email, and live chat.Collaborate with cross-functional teams to resolve escalations and improve processes.Maintain visual merchandising standards and execute seasonal roll-outs.Partner with departments such as operations, marketing, and HR to drive business growth.Innovate and propose ideas to improve customer engagement and operational efficiency.Qualifications:Proven experience managing a team in retail or direct-to-consumer sales, with a strong track record of achieving sales targets.Excellent business acumen and ability to analyze data to inform decision-making.Exceptional communication skills and experience with CRM software.Entrepreneurial mindset, self-starter, and strong leadership abilities.BA degree preferred.Passion for socially and environmentally responsible organizations.Benefits & Perks:Competitive salary and quarterly sales bonuses.Comprehensive benefits package, including medical, dental, vision, 401(k) match, and disability/life insurance.Paid parental leave, PTO, and pre-tax commuter benefits.Career development opportunities, training programs, and tuition reimbursement.Lifestyle spending account for wellness expenses (e.g., gym memberships, counseling).Employee discounts and mental wellness resources.

Created: 2025-01-31