Help Desk Administrator

The Company:VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn't be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.We're a young and energetic company, we've had tremendous success, and we are constantly growing our team. As we garner more industry attention - just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot - we also need driven and talented people to join our team.That brings us to you, and what you'll be joining. Our teams are smart and diligent and take ownership of their work - they're confident in their work but know how to collaborate with open ears and a spirit of learning. If you're down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.Check out our brands: The Opportunity:As an Integration Analyst at VeSync, you will be at the forefront of our technology operations, ensuring seamless integration of various systems to optimize our business functions. This is a unique opportunity to join an innovative and dynamic company where your expertise will play a critical role in driving our success.What you will do at VeSync:Integration Management:Design, configure, and maintain integrations using Celigo's iPaaS (Integration Platform as a Service).Develop and implement EDI solutions to facilitate data exchange between trading partners, suppliers, and internal systems.Manage integrations with DSCO, CommerceHub, and SPS Commerce to ensure seamless data flow and compliance.Optimize NetSuite integrations for various business functions including finance, sales, and inventory management.EDI Operations:Monitor EDI transactions and troubleshoot issues to ensure timely and accurate data exchange.Set up and manage EDI mapping and translation for various transaction types (e.g., purchase orders, invoices, shipping notices).Collaborate with trading partners and internal teams to resolve EDI-related issues and discrepancies.System Administration:Maintain and update integration platforms, ensuring efficient and secure operation.Perform regular system audits and health checks to identify and address potential issues.Implement and manage user roles and permissions within Celigo, DSCO, CommerceHub, NetSuite, and SPS Commerce platforms.Project Management:Lead and participate in integration projects, ensuring they are completed on time and within scope.Work closely with IT and business teams to gather requirements, develop solutions, and implement integrations.Provide training and support to end-users and stakeholders on integration processes and best practices.Documentation and Reporting:Create and maintain detailed documentation for all integrations, EDI processes, and system configurations.Generate and analyze reports on integration performance, EDI transaction volumes, and error rates.Develop and present reports and dashboards to management and stakeholders.Continuous Improvement: Identify opportunities to improve integration processes and workflows.Stay updated on industry trends, best practices, and new technologies related to EDI and integration platforms.Implement enhancements and optimizations to increase efficiency and reduce errors.What you bring to the role:Education: Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).Experience: Minimum of 3-4 years of experience in a help desk or technical support role.Experience with ticketing systems and remote support tools.Technical Skills: Proficiency in operating systems (Windows, macOS, Linux).Knowledge of networking concepts and troubleshooting.Familiarity with common software applications and hardware components.Communication Skills: Excellent verbal and written communication skills.Ability to explain technical concepts to non-technical users.Problem-Solving Skills: Strong analytical and problem-solving abilities.Ability to work independently and as part of a team.Certifications (Preferred)CompTIA A+, Network+, or similar certifications. ITIL Foundation certification.Location: This is an on-site, office-based role in Tustin, CA.Salary: $70,000 AnnuallyPerks and Benefits:100% covered Medical/Dental/Vision for employee AND spouse + dependents!401K with 4% employer match (eligible after 90 days of employment) and immediate vestingGenerous Sick + Vacation policy + paid holidaysLife InsuranceVoluntary Life InsuranceDisability InsuranceCritical Illness CoverageAccident InsuranceHealthcare FSADependent Care FSATravel Assistance ProgramEmployee Assistance Program (EAP)Fully stocked kitchen

Created: 2025-01-30