Customer Relationship Management Business Analyst

Job Summary:Identifying business requirements and mapping them to Segway. Work closely with the user/HQ team to support business growth. Essential Job Responsibilities:Serve as the main resource for the CRM Management Project, overseeing the design, implementation, and ongoing management of Dynamics D365 CRM.Collaborate with cross-functional teams and end-users to assess business needs, identify areas for CRM improvement, and develop effective CRM workflows.Manage the setup, configuration, and customization of Dynamics D365 to support specific business processes, ensuring alignment with organizational goals.Provide comprehensive training to users on Dynamics D365, covering system access, data entry standards, and reporting functionalities to maximize user adoption and efficiency.Work with IT and other stakeholders to plan and execute CRM system upgrades, integrations, and enhancements, staying current with Dynamics D365 updates and best practices.Serves as communications liaison within IT and between IT and the business for releases, outages, and critical business-impacting situations ensuring that communications are timely, accurate, and relevant.Other duties as assigned.Required Qualifications:Bachelor's degree in computer science, Business, Information Systems, or a related field.3-5 years experience in consumer electronics, retail, e-commerce, and bike industry as an application analyst.In-depth knowledge of Dynamics D365 functionality (Sales and Customer Services), configuration, and customization.Familiarity with PowerApps and Power Automate.Strong understanding of CRM best practices, data governance, and process standardization.Must have a strong understanding of sales, logistics, accounting, service, or e-commerce business knowledge and solution design experience.Ability to multitask and manage priorities in a fast-paced environment.Excellent written and verbal communication skills.Team-oriented, personable, and self-motivated with a passion for delivering exceptional results.

Created: 2025-01-30