Financial Planning Product Support Specialist

RightCapital - Join one of Connecticut's Top Ten Tech Startups!RightCapital is an innovative financial tech startup providing a cutting edge holistic financial planning software. We were recently voted by The Daily Finance as one of Connecticut's Best Fintech companies! We started as a group of entrepreneurs working from a garage in Connecticut to now having the 3rd largest financial planning technology company in the US. We have seen tremendous growth within this space, and have our eyes squarely set on growing this company to the best it can be as we help Financial Advisors add value to their clients!Product Support Specialist - join our talented Support TeamAs part of our Product Support Team, you will be working with our customers, Financial Advisors in helping them to utilize our software to create financial plans for their clients. With a 98% customer satisfaction rate, we take great pride in assisting our customers each and every day.This is an excellent opportunity for someone who is interested in breaking into the Financial Planning /Technology industry. We provide the necessary training and coaching to help get you up to speed to assist advisors in analyzing financial plan data. Each day you are surrounded by a supportive team with the knowledge and desire to help you succeed. This role, and your interactions with various departments, opens up more opportunities within the company as you are ready to grow your career!PRIMARY RESPONSIBILITIESAssist Financial Advisors by answering a variety of in-depth questions on RightCapital's financial planning software.Manage a large workload of inbound chats and phone calls to aid Financial Advisors in their understanding of the platform.Research, troubleshoot, and submit tickets to our aggregation provider and follow through to resolution.Expand your financial planning and product knowledge through ongoing coaching sessions with our Training Team.Work closely with our Product Support Leads to further develop your research, problem-solving, and written and verbal communication skills.Stay up to date with frequent product enhancements and new features by participating in training sessions, reading help center materials, and testing functionality.BENEFITSExciting, welcoming, and challenging work environmentMultiple career path optionsEligible for an annual bonus of up to $1,500Group medical health insurance - multiple options with generous subsidiesVision and Dental group insurance401(k) Plan with 100% employer match up to 3%, then 50% employer match from 3-5%$1,200 annual wellness fund that allows employees to improve all aspects of their wellbeingFree onsite gym membershipFree weekly team breakfast and lunchFlexible vacation (no limit)Fun and social outings, including happy hours and team building eventsCasual dress codePet friendly officeQUALIFICATIONS1+ years of experience in a client services/ customer service/ support role preferredFinancial services experience preferredBachelor's Degree (in fields such as in Finance, Economics, Business Administration, Business Information Systems, Mathematics, Statistics) preferredFINRA Securities Industry Essential (SIE) or similar is a plusSKILLSExcellent verbal and written communication skillsAbility to gather and analyze information to solve problems; willing to look for efficiencies that can be made to improve the customer experience and internal processesMotivated self-starter who can effectively interact with team membersOrganized with strong time management skillsProficiency with Microsoft Office suite of applications (Excel, Outlook, etc). Experience with MAC iOS preferred

Created: 2025-01-30