Customer Service Associate

Job Title: Customer Service AssociateLocation: Lawrence, MADepartment: Customer ServiceReports To: Director of Customer ServiceABOUT US The Artisan Chef Manufacturing Company, located in historic Lawrence, Massachusetts, is a multifaceted manufacturer of scratch-made Pastries, Artisan Breads, Fresh Pastas, Gourmet Sauces, Authentic Neapolitan Style Pizza, Calzones, and restaurant-quality prepared meals. If you are passionate about working in a fast-track entrepreneurial environment with state-of-the-art equipment and a driven team, consider working with us!Come join New England's fastest growing Artisan Manufacturing Company. Artisan Chef Manufacturing is searching for a dedicated Production Manager to add to our team. We are looking for passionate culinary leaders to join us on an incredible growth journey. Artisan Chef Manufacturing is looking for a talented, driven and passionate talent to help us grow. Must be process oriented and detailed.BASIC FUNCTIONSWe are seeking a dedicated and detail-oriented Customer Service Associate to join our team. This role serves as a critical link between customers and internal departments, ensuring accurate order processing and the prompt resolution of customer inquiries.ESSENTIAL DUTIES & RESPONSIBILITIESRespond to customer inquiries via phone, email, and other communication channels.Address and resolve customer complaints promptly, ensuring accurate tracking and reporting.Process customer orders with accuracy and issue order confirmations.Coordinate order changes, cancellations, and returns with customers, warehouses, and third-party logistics (3PL) partners.Oversee outbound freight for delivery customers and manage pickup appointments.Prepare shipping documents, including Bills of Lading (BOL).Process invoices using ERP systems and EDI.Monitor and update customers on order status, including stock availability.Track order lead times and ensure adherence to minimum order quantity requirements.Communicate production needs to the production planner to achieve 100% order fulfillment.Maintain accurate and up-to-date customer records in ERP systems and Customer files.Manage EDI portals, including sales orders, advance shipping notices (ASNs), and invoices.CROSS-FUNCTIONAL COLLABORATIONWork with sales, production, planning, and logistics teams to ensure smooth communication and customer satisfaction.Collaborate with the Quality team to resolve customer complaints.Provide support to sales and other departments by generating reports and managing customer-related data.MINIMUM QUALIFICATIONS1 to 3 years of customer service experience.Experience with ERP systems and EDI (preferred).Excellent verbal and written communication skills.Proficiency in Microsoft Excel and other Microsoft Office applications.Strong ability to maintain professionalism in challenging situations.BENEFITS Vacation401 K Up to 5% match Health/Dental/Vision: BCBS MassLife/AD&D Insurance

Created: 2025-01-30