Multilingual Insurance Customer Service Representative ...

Company DescriptionChoice One Insurance Agency, located in Clackamas, Oregon, specializes in providing risk management and commercial property and casualty insurance solutions. Our primary focus is on the transportation, construction, automotive, and small business sectors. Our small but powerful team of professionals is dedicated to resolving complex issues and offering creative insurance approaches while maintaining high levels of integrity, knowledge, information security, and offering client education.Role DescriptionWe are seeking a full-time, on-site Multilingual Insurance Customer Service Representative who is highly skilled in English and also fluent in one or several additional languages, preferably Ukrainian/Romanian/Spanish. This role involves daily tasks that require strong computer, phone, scheduling, follow-through, and advanced communication skills. The successful candidate will provide exceptional customer service, support producers and account managers, and ensure a high level of customer satisfaction.QualificationsVerbal and written fluency in English (level C1 or better)Verbal fluency in Ukrainian and/or Romanian and/or Spanish languages (level B2 or better)Ability and willingness to learn new skills and obtain additional knowledge about insurance, risk management, and industries of Agency's clientsPromptness and punctuality is critical for this positionActive listening and critical thinking skillsCustomer Service, and Customer Experience skillsEffective communication and problem-solving abilitiesStrong attention to detail and organizational skillsExperience in the insurance industry is a plusHigh school diploma or equivalent required; Associate's/Bachelor's degree preferredProperty & Casualty Insurance licenses is a plus but not required, however, willingness and ability to obtain licenses within 6 months of employment is requiredPractice of impeccable ethical standards and discretional attitudeProfessional appearance and positive outlook

Created: 2025-01-30