Technical CSA

Responsibilities:Service as the primary point of contact by promptly and professionally answering phones, chats, and emails to provide exceptional customer service and support.Proactively engage with clients on chat, phone, and email to establish strong relationships and provide exceptional customer success support.Efficiently multitask across different communication channelsOnboard new customers and document their support activities, ensuring a smooth transition and optimal utilization of products and services.Develop personal expertise in the subject matter and proprietary technologies offered to effectively assist customers and provide tailored solutions.Offer ongoing support for optimizing chamber usage and preventive maintenance, ensuring customers achieve the best possible results.Demonstrate proficiency in using Google Suite and Hubspot for various tasks and responsibilities.Maintain a high level of professionalism in verbal and written communication, paying meticulous attention to detail.Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customersEducation and Experience:BA/BS degree with 2-3 years of experience or High School Diploma with at least 5-7 years of experienceProfessional verbal and written communication skills with attention to detail.Technical aptitude and understanding.Able to function in a high transactional sales volume environment.Proficiency with Hubspot (CRM) and Google suite preferred.

Created: 2025-01-30