Customer Service Representative

Join a well-established and rapidly expanding Property & Casualty insurance agency that has long been a trusted part of the local community! The agency operates in multiple states and prides itself on delivering exceptional service while fostering a supportive and growth-oriented work environment. Our client is looking for a Personal Lines Customer Service Representative to join their growing team and contribute to their continued success.What We're Looking For:Our client is seeking a positive, professional, and customer-focused individual for the Personal Lines Customer Service Representative position. This is an integral role where you will be the main point of contact for policyholders, assisting them with changes, policy reviews, and addressing general inquiries. The ideal candidate should have a customer-first attitude, strong communication skills, and a passion for delivering excellent service.In this role, you'll be responsible for managing a variety of tasks, from processing policy changes to identifying sales opportunities and providing comprehensive support to customers.Mission of the Role:The primary responsibility of this role is to enhance the customer experience by managing personal lines insurance accounts with attention to detail and a commitment to client satisfaction. You will handle tasks such as policy changes, billing inquiries, and offering recommendations for additional coverage.Key Responsibilities:Maintain a positive attitude and foster an approachable atmosphere for clientsProcess policy changes accurately and in a timely mannerAssist clients with payment processing and resolve any billing-related issuesReview and discuss policy details with clients, identifying potential gaps in coverageRecommend additional products and services to meet client needsProvide qualified leads to the sales team to drive business growthKeep client contact information up to date and accurateClearly communicate with clients, setting expectations and managing any concerns proactivelyRequired Qualifications:Active Property & Casualty insurance license (or a willingness to obtain one within 2 months of employment)Excellent communication skills and a customer-centric mindsetStrong problem-solving abilities and attention to detailAbility to work independently and as part of a collaborative teamBenefits:Healthcare insurance optionsLife insurance, short-term & long-term disability coverage14 days of paid time off to start401(k) with 4% agency matchPaid holidays (about 8 days per year)Opportunities for career development and advancementApply Today!If you're eager to join an organization that cares about its employees and the communities it serves, this could be the perfect opportunity for you. Our client offers a dynamic work environment where you can grow both professionally and personally. Submit your application right now!

Created: 2025-01-30