Account Specialist

"We're a get-sh t-done work horse agency. We're not sitting around wasting a bunch of their (client) money and time on fluff." - Tim Brown, CEODoes that resonate with you? This may be the place for you.What we're looking for:First + foremost: Someone passionate about client success, digital marketing, and building longterm relationships4 years of professional experience, ideally with 2 of those years in a marketing environmentBachelor's degree in marketing, business, or a related field (or equivalent experience/strong business acumen)"Executive presence" and the ability to thrive in a highly client-facing roleStrong organizational skills and attention to detailAbility to manage multiple tasks and deadlines in a fast-paced environmentA basic understanding of SEO, PPC, and digital marketing concepts is highly preferredA customer-focused mindset with a desire to build meaningful relationshipsProficiency in Google Workspace and tools such as Agency Analytics, CallRail, or Ahrefs is a bonusComfortability consistently upsellingAgency experience and experience working with contractors is a plusWinning energy + can have fun under pressurePassionate about our Core Values:SCRAPPYWe're always looking for more efficient ways to do things. We do more with less, and we turn constraints into inspiration. We love to say "Just f-ing Google it"!EXTREME OWNERSHIPWe take more accountability + responsibility than is necessary or comfortable. We make decisions with an owner's mindset.GET SH T DONEWe act with urgency in our work + gamify it to get as much done as possible.What you'll be doing:Client CommunicationServe as the day-to-day point of contact for assigned clients, addressing questions and concerns with professionalismReporting SupportAssist in preparing and delivering monthly SEO + PPC performance reports, ensuring all data is accurate and insights are actionableProject Coordination: Collaborate with internal teams to ensure deliverables align with client goals and timelinesRetention Efforts: Build trust with clients by understanding their goals and helping identify opportunities for additional Hook servicesMeeting Preparation: Support Account Managers in prepping for client calls, including reviewing analytics dashboards, verifying KPIs, and summarizing progressOnboarding Assistance: Help facilitate the new client onboarding process, ensuring a smooth transition from sales to recurring servicesThe Account Specialist will work closely with the Account Managers, helping to manage client communication, assist with reporting, and ensure seamless project execution. The base salary for this role is $55,000 annually plus commission. We are in the office 3 days a week and work from home on Wednesdays + Fridays, however new hires are required to work in-office 5 days a week for their first month while they integrate into the team. We have a 30-day probationary period in place with all roles. This is a hybrid role, requiring at least 3 days in the office after the initial probationary period. If you are not able to work in our North Loop Minneapolis office, please do not apply. Ready to do this? Here's our hiring process:Click the link below + send in your resumePhone screenTwo in-person interviewsSkills Test/VideoIf it's a good fit on both ends, we'll send you an offerCome work with the coolest 30-person team in the Twin Cities??Core Values?? Extreme Ownership: Take more responsibility & accountability than is necessary???? Get Shit Done: Prioritize what's important & execute with urgency?? Scrappy: Grit. Just f'ing Google it! Ask for forgiveness, not permission.Benefits & Perks?? A culture of encouraging each other??????? Health, Dental + Vision insurance and FSA?? 401k Company Matching?? We cover a portion of health insurance premiums?? We contribute $ towards mental health counseling?? Hybrid work model with 2 days a week remote?? We pay for at least one course per quarter?? Clear goals + supportive accountability to meet them?? Culture things like Cheese Club, DEI Committee + social events??????? Professional Development Opportunities?? Unlimited Paid Time Off???? Lifetime Fitness Discount?? Keynote speakers on personal + professional development topics?? Bi-Weekly 1on1's with leader?? 90-Day check-ins with company owners?? Coffee, snacks, beer, wine, etc. kept in stock?? Champagne pops for website launches + celebrationsHook Agency is anti-racism & anti-prejudice against sexual orientation and gender identities. We are committed to being more inclusive of less represented groups in the marketing industry, as well as of different mindsets & opinions on the world than the majority. We are actively striving towards hiring individuals from diverse backgrounds & including those voices in planning and employee development.Lastly, we are a small company and will take the time to find the right fit. Just know that all of us at Hook Agency come from different backgrounds. Many of us were told we didn't have the resume skills, experience, or accolades to even be considered for marketing jobs. We use that as a (positive) chip on our shoulders and have made it our commitment to look at every candidate's ability, character, and spirit & not judge them based on their past, labels, or identity. Even if you don't end up working here, we'd be honored to help you along your journey.

Created: 2025-01-30