Information Technology Support Analyst

Company SummaryAt Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Check out more career opportunities at is office based position which requires daily office attendance in our beautiful Walnut Creek, CA location which is conveniently located near eateries, shopping, BART and includes free secure parking. This position does not offer relocation assistance and is only available to local candidates.Position Summary:The Information Technology Specialist is responsible for ensuring consistent and effective support of IT requests in a timely, courteous, and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact to the department and organization. The successful candidate will have IT support experience including implementation of company networks, communications systems and related software. This is a brand new position created to support our growing needs and reports to the local IT Manager.Primary Responsibilities:Develop and maintain positive relationships while always striving to attain the highest level of customer service and satisfactionRespond and follow up on all internal IT tickets submitted via phone, email, instant chat and walk-up requestsProvide support for Microsoft operating systems and applications, and other CSI standard software packagesProvide first-level IT support for Windows, Microsoft Office 365, and a variety of other applicationsAdminister and provide onsite and remote support including maintenance and upgrades to the file servers, workstations, wiring topology, switches, back-up system, printers and print serversAdminister and support the network communication systems used for customer support and software updatesManage software installation, upgrades, patches and problem fixesManage system changes including testing, scheduling, and production implementation in compliance with approved change control processEnsure proper registration of license keys and licensing compliance, participate in auditing of client licensingEnsure all requests are tracked and logged in accordance with incident and service request management proceduresCoordinate problem resolution with other IT support teams to ensure timeliness (e.g. Business Systems, Corporate infrastructure)Ability to work independently and within a global support team that includes supporting local and remote usersIndependently investigate and implement solutions to technical issuesImplement strategies and infrastructure enhancements that will improve the reliability, integrity, security, and performance of devices and servicesIdentify recurring technical issues and propose solutions to address the root of the problemsCommunicate opportunities for improved leveraging of hardware, software, and support resources including standardizationOther projects, office and administrative duties as assignedRequired Qualifications:3-5 year's experience in an IT Support roleAssociate or Bachelor's degree specializing in computers, networking, information systems preferred; equivalent work experience can be substitutedKnowledge of troubleshooting Microsoft Enterprise level server software, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Intune Autopilot and MDM, Windows Active Directory, AD Azure (Entra ID), Windows Server and Exchange, and other cloud related desktop infrastructure (VOIP communications, Virtual desktops)Hands-on experience in troubleshooting current hardware, such as PCs (Dell, etc.), network printers, iPhones, and basic familiarity with AndroidExperience installing and configuring Windows OS, networked and local printers, and business applicationsRelevant work experience in the systems administration and operations field, preferredIndustry Standard certifications such as CompTIA A+, ITIL, Server+, Microsoft Azure Foundation Certification preferredBasic knowledge of VMWare and Data Storage systemsAudio/Visual/Videoconferencing setup and troubleshootingExperience with IT support ticketing systems (Managed Engine, Freshservice, Service Now, etc.)Analytical and problem-solving skillsExcellent verbal and written communication skillsCompensation And BenefitsCanadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, PTO and sick days.The pay range for this position is $75,000.00 to $90,000.00. This range represents annual base salary only, without regard to location, and does not include quarterly bonuses or incentives or benefits that may apply. The pay range for this role is subject to change.Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color,religion, sex, national origin, sexual orientation, disability, or veteran status.

Created: 2025-01-29