Customer Service Representative

Customer Service RepresentativeGranite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us! We're looking for a Customer Service Representative who has previous banking experience and top-notch people skills. Our ideal candidate not only understands each customer's specific banking needs but also provides exceptional service with a smile. You'll be at the forefront of communication here at Granite, meeting directly with customers and guiding them to the banking and credit solutions that fit them best.Summary: As Customer Service Representative, you'll be working with bank customers in person and over the phone. You'll determine their banking needs and provide individualized service. Duties will include opening new accounts, processing credit card payments, and assisting customers with digital banking.Essential Duties and Responsibilities:Presenting and cross-selling banking services and products to new and existing customersProviding exceptional customer service both in person and over the phoneOpening new accounts"”both consumer and businessProcessing credit card paymentsCompleting maintenance on customer accounts.Troubleshooting issues that ariseParticipating in community networking groupsHelping customers with digital bankingAdditional duties as assignedRequired Education, Skills, and Abilities:Previous banking experienceExcellent problem solving and critical thinking skillsExceptional verbal and written communication skillsStrong relationship building skillsSales or customer service experience preferredWorking knowledge of retail banking practices, rules, and regulationsDetailed understanding of banking services and productsProficient in Microsoft Office Suite (Word, Excel, and Outlook)Multi-tasking and time-management skills, with the ability to prioritize tasksExcellent sales and negotiation skills.

Created: 2025-01-29