Outreach Manager

Join the Gary Sinise Foundation TeamAt the Gary Sinise Foundation, we support and honor our nation's defenders. We seek individuals who recognize that freedom and security come at a cost and who are committed to serving those who answer the call to duty. We want team members whose principles and values resonate with our culture of service, commitment, and appreciation.About the Gary Sinise FoundationEstablished in 2011 by actor and humanitarian Gary Sinise, the Gary Sinise Foundation honors and supports our active-duty military, veterans, first responders, and their families. Through programs designed to inspire and uplift our nation's heroes, we aim to make a meaningful difference in the lives of those who serve and sacrifice for our freedom.Position SummaryThe Outreach Manager at the Gary Sinise Foundation plays a pivotal role in driving the organization's mission to support veterans, first responders, and families of the fallen. Reporting to the Assistant Director of Outreach, this position manages key relationships with recipients, oversees support programs, and ensures the highest quality of care and assistance. Acting as both a leader and a liaison, the Outreach Manager will balance administrative oversight with hands-on engagement, providing meaningful, lasting impact for the communities served.ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without reasonable accommodation.Recipient Engagement: Proactively build and maintain meaningful relationships with veterans, first responders, and their families to understand and address their needs.Conduct initial and follow-up outreach calls, providing empathetic and professional communication.Serve as a resource for program participants, helping them navigate support options and services.Program Management:Review, approve and monitor financial assistance requests up to $10,000, ensuring compliance with internal guidelines.Oversee and improve program workflows to enhance efficiency, recipient satisfaction and accessibility.Collaborate with the Snowball Express team to deliver comprehensive, wraparound services for families of fallen.Continuously assess and refine application processes and Standard Operating Procedures (SOPs) based on recipient feedback and data analysis.Collaboration and Outreach:Work closely with the Marketing and Communications team to ensure outreach efforts align with the organization's brand, values, and messaging.Develop partnerships with external organizations, agencies, and resources to expand the foundation's capacity to support recipients.Represent the organization at events, meetings, and community activities as needed, fostering awareness and building networks of support.Administrative Duties:Maintain accurate data tracking systems and generate reports to measure key performance indicators and program impact.Manage the shipment and distribution of apparel and other materials for program participants.Assist with interdepartmental tasks and initiatives to ensure seamless coordination and alignment with organizational goals.Support for Programs and Events:Contribute to the planning and execution of events, campaigns, and other foundation activities that directly benefit veterans, first responders, and their families.Provide hands-on support during key events, ensuring a positive experience for participants.General Duties:Perform additional tasks as assigned to support the success of programs and organizational goals.KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.Advanced skills in Microsoft Office Suite.Experience using Salesforce CRM and Google products (Docs, Sheets).Familiarity with project management tools such as Asana, or Dropbox preferred but not required.Exceptional customer service and relationship-building skills.The ability to communicate clearly, compassionately, and effectively with a diverse range of individuals.A strong sense of empathy and dedication to supporting others.Strong problem-solving abilities with a focus on innovative solutions.High attention to detail and the ability to manage multiple projects simultaneously.Adept at collecting, analyzing, and leveraging data to inform decisions and improve processes.A passion for and understanding of military and first responder communities.A personal or professional connection to these communities is highly valued.Education, Experience, Certification Requirements:Bachelor's degree preferredPrior service, experience with or personal connection to, veterans or first responders is a strong advantage.3-5 years of experience in case work, social work, or a related field is preferred.1-3 years of managerial or leadership experience in a nonprofit, public service or customer service-oriented environment.Work Environment:Availability to work occasional evenings and weekends, as required.Full-time, on-site position, with occasional overnight travel, up to 15%.The Gary Sinise Foundation is an equal opportunity employer.

Created: 2025-01-29