Customer Service Specialist

Customer Service RepresentativeWe are looking for a Customer Service Representative to join the team and grow our specialized industrial manufacturing company! If you are interested and qualified APPLY TODAY!LOCATION:Denver, CO office settingTYPE:Direct Hire, Full Time, Day Shift M-FPAY:$50K-$60K Base and eligible for commissionsBenefits:Bonus - Annual bonus up to 10% of annual salary based on both company and personal performance. Paid out once per yearCommission - CSR role is eligible for both a CSR commission on existing accounts and sales commission on new accounts. Earning potential uncapped. Paid out twice per year.Health, Dental, Vision - Company covers 90% of premium.401 K - Employee can contribute immediately. After 1 year, Company will match up to 4% of Employee's salary.Profit Share - After 2 years, the company can add up to an additional 7% of Employee's salary as a profit share depending on company performanceTraining - Annual budget allotted for each employee to receive outside training for employee growth and developmentHome - CSR will work from home every other FridayDAY TO DAY:Coordinates with technical sales, manufacturing, R&D, financial services, systems administration and marketing to ensure that customers orders are clearly understood and issues addressed.Inquiries:Provide information on pricing, specifications, availability, samples etc.Prepare proposals, quotes, pricing, terms and deliveryResearch current trends in manufacturing and assist with subject matter/recommendations and updatesOrder Entry / Follow Up:Process customer orders from start to finish, documenting in computer systemObtain product descriptions, requirements and prices, and any additional credit information or applications neededInvoicing:Audit price, volume and terms to ensure accuracyProcess invoices, paperwork reviews of national and international customer ordersAdditional Tasks:Customer Service working closely with production25% of time developing new sales opportunities through calls, following up on leads, converting leads to opportunities through new salesWeekly reviews of orders, shipments, payments etcBACKGROUND OF CANDIDATE:Education:2+ years of college in business or technical educationTechnical Degree is helpfulExperience:3+ years of recent experience in customer service in an office setting via face to face, email and over the phoneReliable and dependableCold calling and new customer developmentProficient in Microsoft Office Suite - Word, Excel, Outlook etc.Experience or training in Sales/Marketing is a plusExperience with manufacturing and productionGreat communication skills in person, over the phone, virtually and writtenAbility to analyze data and make suggestionsExtremely organized and detailed with strong documentation and grammatical skillsSelf starter able to proactively start and complete tasksIf you are looking for a career move with long term growth potential APPLY ASAP!

Created: 2025-01-29