Regional Account Specialist Supervisor

The purpose of the Regional Account Specialist Supervisor role is to manage a team of 6-10 Account Specialists, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and complex issues; develop and implement departmental procedures; and manage Account Specialists to ensure that World Class customer service is maintained. The Regional Account Specialist Supervisor is also responsible for managing and motivating Account Specialists to provide the highest level of customer service to both internal and external customers.Anticipated deadline to apply: 2/6/25 This deadline is Johns Manville's good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.Your Day-to-Day:Assess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growthConduct monthly one-on-one sessions with Account Specialists to review monthly service metrics and to provide performance feedbackMonitor team and individual service metrics weekly and monthlyIf results are below target, develop and implement plans for improvementProvide weekly report of activities on the above to the ManagerPrepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employeesWork with Account Specialists to develop plans for continuous improvement through training and other career development opportunitiesCoach and motivate employees to succeed in current roleWork with Manager to develop and execute disciplinary action when necessary.Hire and on-board new Account SpecialistsManage documentation of policies and procedures, ensuring that they are current and communicate changes to team in a timely mannerProvide timely direction to employees regarding operational issues as they arise and develop and implement ad hoc temporary processes and proceduresMay be required to perform other related duties as assignedWhat You Bring to The Team:BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred.Strong interpersonal, verbal and written communications skillsSolid analytical and decision-making skills with the ability to think through complex issuesProficient in Microsoft Word, Excel, OutlookSolid Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP and Cisco phone systemSolid knowledge of Accounts Receivable concepts for deduction resolutionSolid attention to detailExpert organizational prioritization skillsSolid ability to multi-taskExpert ability to work in a team environment as well as independently with limited supervisionSolid product knowledgeSolid problem resolution and negotiation skillsSolid listening skillsExpert relationship building skills with internal external customersWorking knowledge of SAP or ERP systemsManages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating.Minimal travel required (0 - 10 days per year)Work environment is typical of an office setting

Created: 2025-01-29