Training Quality Assurance Specialist

National Airlines, based in Orlando, FL, operates passenger charter service as well as customized military and commercial air cargo carriages worldwide. National Airlines specializes in over-sized, time sensitive, and special handling requirements, utilizing 757-200, 747-400 and A-330 aircraft to accomplish its missions.Job Title: Training Quality Assurance Specialist Location: Orlando, FLDepartment: Training & StandardsReports To: Director of Training and Flight StandardsFLSA Status: ExemptSummary: The Training Quality Assurance Specialist ensures operational excellence, consistency, integrity and regulatory compliance for Training programs including pilots, flight attendants, dispatchers, loadmasters, and instructors as specified in the Flight Operations Training Manual (FOTM). This position conducts systematic evaluations of training to validate the quality, consistency, and effectiveness of training delivery, course content, and regulatory compliance and supports continuous improvement of the airline's training programs. This position will assist with the evaluation, development, and implementation of standardized training programs, curriculums, and procedures while also providing support solutions to the records and scheduling departments as needed. This position requires an individual who has excellent interpersonal and communication skills, is highly dependable, and able to work independently and effectively with a high level of flexibility in prioritizing tasks and deadlines. Additional duties may involve integration of automation software to ensure efficient department operations. The ideal candidate for this position should have at least five years of experience with a FAA Part 121 airline and should have a solid understanding of regulatory training, scheduling, and operational requirements. Essential Functions:Quality Assurance & ComplianceConduct systematic audits of training programs, materials, and documentation to ensure compliance with FAA regulations, company policies, and industry standardsConduct quality audits of training programs across flight crew, flight attendant, dispatcher, and loadmaster trainingMonitor instructor performance and standardization across training programsReview training records and documentationIdentify potential compliance issues and assist in development of corrective action plansMaintain quality control documentation and prepare regulatory compliance reportsTrack quality metrics and trends and identify areas for improvementMonitor effectiveness of changes Program Development & ImprovementAnalyze training effectiveness to identify areas for improvementCollaborate with subject matter experts to develop and enhance training standardsParticipate in the development and revision of training programs and coursewareReview student feedback and resultsEvaluate new training technologies and methodologies for potential implementationSupport continuous improvement initiatives and special project implementationPerforms other duties and responsibilities as assigned.Documentation & Record KeepingMaintain comprehensive quality control records and documentationParticipate in developing and refining quality control procedures and checklistsTrack required program approvals and renewalsCollaborate and support the records department and scheduling department to ensure efficient operation. Prepare regulatory submissionsPrepare detailed audit reports and corrective action recommendationsTrack and document implementation of quality improvement initiativesEnsure proper archival of training records and quality control documentation Skills & CompetenciesStrong analytical and problem-solving abilitiesExcellent attention to detail and organizational skillsProficient in data analysis and report preparationStrong written and verbal communication skillsAbility to work independently and as part of a teamQualifications & Experience:High School diploma or General Education Degree (GED). Three (3) years of data entry experience.Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, Teams, SharePoint. Exceptional attention to detail. Excellent organizational skills.Strong verbal and written communication skills.Demonstrates professionalism and integrity.Must pass a ten (10) year background check and pre-employment drug test.Must be legally eligible to work in the country in which the position is located.Preferred Experience and QualificationsRegulatory or airline experience with an understanding of Federal Aviation Regulation (FAR) legalities under FAA Part 121.5+ years FAA Part 121 airline experience.Employee ExpectationsRegular attendance and punctualityAbility to work a flexible schedule, including weekends and holidays. Occasional travelWell-groomed and able to maintain a professional appearance.Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including National's confidential reporting systems. The duties listed above are intended only as illustrations of various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.National Air Cargo is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, Protected Veteran status, genetic information, pregnancy, or any other legally protected status. We prohibit discrimination in all aspects of employment, including recruitment, hiring, compensation, benefits, training, termination, promotions or other conditions of employment or career development. We take affirmative steps to hire and advance females, racial minorities, Protected Veterans, and Individuals with Disabilities. We offer Reasonable Accommodations where necessary to candidates for employment and to our qualified employees with disabilities.National Airlines also expects all our employees to support and promote our Safety Management System (SMS) Safety Policy and Safety Objectives. Employees at all levels of the organization are encouraged to report safety concerns or hazards without fear of reprisal.National Airlines requires all team members to complete a record in National's Vaccination Tracking Tool. Team Members may opt to provide records documenting their fully vaccinated status or agree to comply with weekly COVID-19 testing and reporting. Requests for medical and religious exemptions for those who cannot be vaccinated will be considered with substantiating documentation.

Created: 2025-01-29