Delivery Manager

Job LocationUnion, NJ (Hybrid, 4 days work from office)Job Description:We are looking for a Delivery Manager to join our team and be a part of an exciting journey as we look to nurture our next level of leadership. The core emphasis is on national contingent labor program managed internally by a client or through a strategic channel partnership with a Managed Services Provider (MSP) and/or Vendor Management System (VMS).In this role, you will be the fully accountable for client growth, service delivery - including, but not limited to - delivery/recruiting management, account management, process adherence, onboarding, compliance management, performance management, etc. You will manage dedicated delivery teams including recruitment managers, account managers and recruiters - with a focus on coverage, speed, quality & compliance.Our teams thrive in fast-paced environments, can roll up their sleeves, work hard, have fun, and get the job done. You will have the opportunity to draw on your extensive knowledge and will forge dynamic relationships with stakeholders. You will be responsible for all the financial measures (revenue growth, gross margin growth, headcount growth) as well as client satisfaction parameters (client scorecards, SLA's, etc.)Core ResponsibilitiesAchieve business & operational targets for assigned portfolio of clientsManage the recruitment teams and partner with sales team to ensure delivery of staffing requirementsDrive implementation and execution of talent acquisition strategiesUtilizing position profile template and candidate persona's create knowledge base for top 20 skills across client markets and develop ongoing skill set trainingDevelop sourcing and screening strategies for core skillsetsManage and provide guidance to the recruiting teams to source talented professional and creating talent pipelines.Team capacity planning and analysisEstablish relationships with key client contributors Managed Service Providers (MSP) partners and prospecting to identify any lateral opportunities with the clientDay to day tasks involves - conducting daily huddle to communicate and prioritize client requirements with internal delivery teams, client transactions, attending requirement spotlight calls, coverage management, interview preps/debriefs, offer closing, etc.Timely address and resolve all delivery and client issuesDevelopment and management of team KPI/SLA's - Submit weekly/monthly performance reportsDevelops and implements action items to drive production and qualityRepresent Mindlance at Quarterly Business Reviews with the clientRequired Skills:Bachelor's degree or equivalent professional experienceOver 5 years of experience in delivery/recruiting management, specifically within the Technical (IT) skill categoryProven track record in supporting high-volume, fast-paced contingent workforce programs for large enterprise clients nationwide or regional mid-market clientsExperience collaborating with geographically diverse teams and cross-functional teamsDeep IT orientation with a broad understanding of various technologiesStrong research and analytical abilities using spreadsheetsExceptional comprehension, communication, interpersonal, writing, and editing skillsHigh-energy individual with a strong sense of ownershipDedication to continuous improvementMindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Created: 2025-01-29