Content Manager

We are offering a contract opportunity for a Content Manager with our client, located in Chicago. The focus of this role will be to support the transition of our client's global corporate intranet from SharePoint to ServiceNow as part of an HR Transformation program. The Content Manager will ensure a seamless shift for employees across North America, EU, and APAC regions. The new intranet site will integrate with existing SharePoint pages.Responsibilities:• Oversee the publishing of content on the new ServiceNow Employee Center platform for a global audience.• Collaborate with IT and HR teams to provide input on training and communication content related to the portal.• Work closely with Corporate Communications to approve and manage updates to user stories.• Create and maintain test scenarios and scripts for user acceptance testing (UAT) of the ServiceNow intranet site and navigation to legacy SharePoint sites.• Conduct functional testing of portal changes before UAT.• Offer guidance and support to employees executing UAT test cases for portal functionality.• Identify and resolve content-related defects in collaboration with the project team.• Manage content updates on legacy SharePoint pages owned by Corporate Communications.• Familiarity with Content Management Systems (CMS) is required, as this will be the primary tool for managing digital content. Previous SharePoint experience is a MUST, ServiceNow Employee Center is highly preferred.• Experience with Customer Relationship Management (CRM) software is essential for managing customer data and interactions.• Proven ability to produce high-quality editorial content, demonstrating excellent writing and proofreading skills.• A strong understanding of content strategy is needed, with the ability to align content with business objectives and audience needs.This is a remote role, but hours will fluctuate between part-time and full-time throughout the contract duration (approximately 4 months), depending on business needs.

Created: 2025-01-28