Help Desk Specialist
HRUCKUS - Washington, DC
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Veteran Firm Seeking Helpdesk Specialists for Onsite Assignments in Washington, DCMy name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing.We want to fill two (2) Helpdesk Specialist roles for OCTO, the Office of the Chief Technology Officer in the DC Government.The ideal candidates are DMV residents who have 6+ years of experience installing and configuring system hardware/software in an enterprise environment, 6+ years of experience installing operating system required (OS) patches and upgrades, and 3+ years of expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X). If you're interested, I'll gladly provide more details about the role and further discuss your qualifications.Thanks,Stephen M HrutkaPrincipal ConsultantExecutive Summary: HRUCKUS seeks to hire two Helpdesk Specialists for our client, who wants to add to their DCPS Technical Support team. The candidates should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users.Position Description: Resolve technical issues and close out assigned Service/Incident requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to the security and integrity of District-owned ResourcesAssist with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g., Microsoft Office, Project, Visio, Outlook), and endpoint management toolsLog and route service requests and incidents in an incident management systemProvide a high level of customer service to end users dailyProvide technical expertise related to Microsoft Products, such as Microsoft Office and Windows operating systems, as well as other related Microsoft applicationsTroubleshoot issues related to agency-specific applications and web applicationsProvide technical support for mobile devices, such as iPads, iPhones, Android devices, and tabletsCollaborate with the IT leadership team to test and implement cost-effective technology for the DistrictMaintain service level agreements related to Desk Side support Service/Incident requestsWork with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidentsJob Details:Job Arrangement: 100% Onsite and will need to be able to travel around DC.Salary: The target annual salary is $42,000-$45,000.Skills Matrix: Skill/ Required /Desired/ Yrs of ExperienceBachelor's degree in IT or related field or equivalent experience/ Required/ 10Installing and configuring system hardware/software in an enterprise environment/ Required/ 6Installing operating system Required (OS) patches and upgrades/ Required/ 6Proficient time management skills Required and detail-oriented organizational skills/ Required/ 6Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)/ Required/ 3Experience using an endpoint management tool to provide remote support/ Required/ 3Strong Customer Service Skills/ Required/ 3Experience managing service requests for IT support in ServiceNow or a similar ITSM platform/ Required/ 3Expertise in troubleshooting hardware-related issues/ Required/ 2Expertise in troubleshooting complex software-related issues/ Required/ 3Can demonstrate experience making nontechnical users comfortable with complex technology concepts/ Required/ 3Knowledge of Microsoft Office Suite (Office 2010+ and Office 365)/ Required/ 3Microsoft Certifications: MCP/ Highly desired
Created: 2025-01-27