Key Holder

Position SummaryThe Hair Shop Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI's, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.Essential FunctionsCustomer ExperienceActs as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.Leadership/DevelopmentMotivate team to achieve performance goals and uphold brand standards.Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.Communicates effectively and is solution driven to drive results and accountability.OperationsEnsures adherence to all company policies and procedures to maintain a safe work environment.Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.Education & Experience RequirementsMinimum of 1 year retail management experience1-2 years retail sales experienceExperience in beauty/hair is a plusHigh School diploma/equivalent is requiredAvailable to work weekends and holidaysKnowledge & Skill RequirementsStrong organizational and communication skillsAbility to work in collaborative environment and build cross functional relationshipsBe decisive and solution orientedDemonstrates flexibility and agility in fast paced environmentStrong business acumen and knowledge of KPIs

Created: 2025-01-26