Freight Claims Specialist

Responsibilities: Manage the process of researching over, short and damaged freight (including refused and undelivered freight); process related documentation and resolve errors for quick customer resolution and claim preventionCreate and improve tools related to matching freight, documenting shipment dispositions, etc.Develop strong relationships with regional operational teams to solve recurring issuesMaintain regional records for all hazmat to ensure that physical inventory matches electronic inventory; work with vendors to ensure that pick-up and disposal of spills and related documentation meets all EPA and OSHA standardManage the Bill shipment process pursuant to applicable tariffs and pricing agreementsWork with cargo claims team to ensure specific tasks are completed on daily basis to prevent claimsCommunicate with customers, operations and vendors as necessary to resolve issues around shipments identified as over, short, damaged, refused or stranded.Monitor/improve controls of paperwork and processes that impact claims such as timely communication of exceptions on shipper loaded trailers and proper handling of PODs.Qualifications: At a minimum, you'll need:4 years of operational experience in transportation, warehousing or a related fieldExperience with Microsoft OfficeKnowledge of hazardous materials regulations3 years of experience in OS&DStrong critical thinking and planning abilityThe flexibility to work in a fast-paced environmentExcellent verbal and written communication skills; ability to communicate information in a clear and understandable manner

Created: 2025-01-26