Underwriting Manager

Position Overview:The Underwriting Manager primary responsibilities include guiding the underwriters to daily, weekly and monthly production goals, while ensuring the quality and integrity of the loans are maintained. The Underwriting TM will be responsible for having one-on-one coaching sessions with the team members to instill awareness of the team member's goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The TM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for underwriter decisions. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.Essential Job Functions:Manage and lead a team consisting of 10-15 UnderwritersManage daily production and quality expectations to achieve monthly business goals and quality service levelsPerform random reviews of initial credit decisions to ensure accurate disposition and track relevant feedback per licensing regulationsCollaborate and calibrate with other Underwriting Managers to ensure and best practices and lessons learned are sharedOne-on-One coaching, weekly or as needed, for team members who are not meeting the production and/or quality expectations (document, track, and inform Quality and Unit Manager of any recurring performance issues)Hold daily huddles to discuss results from previous days, changes, provide feedback, etc.Function as a SME and lend assistance for questions and scenariosSend daily production emails with quality/production tips, current production challenges, plans to maintain SLAs, etc.Ensure trends are provided to Quality and Unit Manager for implementation of job aids, training tool updates, etc.Maintain current knowledge of lender and investor requirementsReview and assist in resolving in-line QC or post-closing issues as they relate to underwritingEnsure that relevant action plans are followed and completedAssist Processors/Loan Officers in understanding underwriting decisions and conditionsCalibrate with Unit Manager and Processing Managers to ensure adequate support and coverage is available to meet monthly targetsOversee that loan assignments are compliant with licensing requirementsMonitor and approve timecards in ADPAddress personnel issues with guidance from Unit Leader and Human Excellence team, as necessaryComplete performance reviewsEnsure no Personal and/or Proprietary Information (PPI) is present in team areaMonthly Goal Expectations:Manage team members to deliver a consistently exquisite experience for the client's customers by meeting customer satisfaction objectives, and ensure monthly initial credit decisions are completed within established SLA targetManage risk and quality by ensuring team members are properly licensed, ensuring In-line QC and post-closing audit results are within established targets, and loan decisions are compliant with ECOA regulationsManage daily productivity of the team to achieve established daily average dispositions per day (initial credit approvals, declines, counter offers, etc.)Document monthly conversation with team members, as well general huddles held, and/or specific feedback/direction given to the team memberDemonstrate a commitment to diversity and model behaviors which value each individual for their unique contribution and create an environment that allows each employee to reach their potentialRequirements:Minimum 5+ years Origination background with supervisory experienceUnderwriting experience within past 3 yearsThorough working knowledge of GSE underwriting guidelines and automated underwriting enginesActs as a champion for the customer/client, ensuring decisions and actions help achieve their goalsAbility to manage risks while ensuring optimal value and outcomes are achievedDemonstrate a bias for action and a commitment to achieving sustainable resultsDemonstrate visible commitment to Digital Risk and client core valuesAbility to develop and align the talent needed to meet business goalsStrong analytic, interpersonal, and verbal and written communication skillsDetail orientedAbility to work in a flexible and production oriented environmentStrong leadership skillsMust be able to work in a high stress environment while delivering a high-level of customer serviceMust be willing and able to work as part of a teamGood computer knowledge-paperless environmentNMLS-MLO Licensure or license ability requiredCandidates must be available to work outside of normal business hours when necessary

Created: 2025-01-26