Solution Success Analyst

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff.We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.Job Title: Solution Success AnalystLocation: Sunnyvale, CAExperience: 0 to 2 yearsResponsibilitiesResolve customer questions about eGain Cloud SaaS solutions via phone, chat, and email.Troubleshoot customer problems, working with product engineering.Education/ExperienceBachelor's degree in a STEM discipline.Our Hiring Process is "Easy with eGain"Step 1: Aptitude test, this is a GRE style test (60 minutes or less).Step 2: Technical test, followed by an in-person interview at eGain Sunnyvale office.Next StepEmail resumé to hiring@ with "Solution Success Analyst" as email subject.CompensationBase salary range is $60,000 to $70,000 per year.Stock options.

Created: 2025-01-26