Customer Experience Lead

About BandBand is a modern incentive intelligence platform, designed to help businesses grow and save. Starting with rebate management, Band combines flexible, AI-driven contract and program structuring, data management, and integrations to give distributors, manufacturers, and buying groups or GPOs the tools needed to track and optimize rebate, SPAs, or coop dollars across customers or partners.Founded and led by experienced builders, who previously founded Blue Apron and built products people love at Stripe, Meta, and Bread Payments; Band is supported by venture and angel investors who are founders and executives at leading fintech, supply chain, and enterprise SaaS companies. About the roleBand is looking for a full-time Customer Experience Lead to work closely with our founders and to play a leadership role on our GTM team. This role is perfect for someone with high customer empathy, strong product sense, impeccable project management skills, and who loves working with data. The Customer Experience Lead will be responsible for managing customer onboarding and training, cultivating the customer relationship, and feeding customer needs into our product roadmap. The right person will also have the opportunity to grow and lead our Customer Experience function.This is a remote role.What you needMinimum 3 years in a customer-facing roleExcel proficiency and experience working with dataOrganization superpowers, ability to keep stakeholders (internal and external) on trackScrappiness and willingness to go above and beyond to make customers successfulExcellent written and verbal communication skillsStrong attention to detailNice-to-haveExperience in an startup environmentExperience working with an analytics productExperience hiring and managing customer experience managers

Created: 2025-01-26