Desktop Support Technician

Insight Global is seeking a Desktop Technician to sit in Washington DC in support of a large government healthcare contract. The candidate will be joining a team of about 40 individuals supporting a user base of about 7,500 government employees. While onsite, they will also provide white glove support to 50 VIP level government employees. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc. Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.Required Skills & ExperienceBachelors Degree with 2+ years of professional IT experienceExperience using ServiceNow or other enterprise ticketing systemExperience troubleshooting both local and network printersExperience providing both in person and over the phone supportModerate to advanced troubleshooting skillsworking with hardware and software issuesGreat customer service (will be sitting on client site working directly with end users)Eligible for public trustNice to Have Skills & ExperienceEntry level IT certification (A+, Net+, Sec+, etc. )

Created: 2025-01-26