Operations Manager

I. MISSIONFamily owned and operated, Blattel & Associates has been providing financial services based on Midwest values since 1977. Our team of licensed professionals takes the time to understand your core values and personal financial goals, and we provide the education and knowledge you need to make smart financial decisions. Focused on your individual needs, we provide objective, unbiased advice and create a plan designed especially for our clients.The Manager of Operations at Blattel & Associates is an integral part of our team, serving as the true connection between our clients and the entire team. This great communicator, influencer and organizer will support the vision, service standards and core values across our firm and clients. The key role of this position is to engage and support the overall success of client support, transactional operations, compliance and firm-wide projects by working side-by-side with our Financial Planning and Support teams. The Manager of Operations focuses on team engagement, client success, and project managing assignments. This individual excels at managing the day-to-day client services and advisory operational functions and communicating those statuses to Leadership Team.This position requires a pro-active approach and an ability to independently carry out the duties of the position. The ideal candidate will exhibit high standards, excellent communication skills, good judgment, and an ability to take initiative, organize, and prioritize daily tasks. The ability to effectively manage time and multi-task with attention to detail is critical to this role.ESSENTIAL RESPONSIBILITIESTeam Engagement + Optimization· Act as central point of communication for Support team, specifically between the Support and Financial Planning teams.· Hold and facilitate weekly and monthly staff meetings with team Hold one-on-one meetings with Leadership Team providing any Direct Reports needed · Serve as the liaison with custodians and third-party vendors· Facilitate weekly Client Prep meetings, ensuring Financial Planning and Support teams are ready and prepped for upcoming client meetings· Ensure CRM is properly utilized and maintained by team· Analyze and optimize the overall operational workflows and processes of the firmHuman Capital· Support and promote a positive team culture and champion change so that the reasoning and benefits of change are well understood.· Ensure new hires receive the appropriate training so that they can become highly productive as quickly as possible.· Manage the internal hiring process for all new team employees ensuring defined process is followed and appropriate paperwork completed.· Ensures performance reviews, salary increases, and bonuses are completed and submitted to Leadership Team.Advisory· Facilitate weekly Client Prep meetings, ensuring Financial Planning and Client Services teams are ready and prepped for upcoming client meetings· Supervise and manage client onboarding requirements with for financial planning and investment management applications· Coordinate and communicate on post-meeting and ongoing client service, financial planning, and account activities to ensure client expectations are being met in a timely mannerCompliance· Ensure team is following compliance standards and protocols· Oversee the submission of all marketing materials, correspondence and reporting to broker-dealer Compliance Officer· Manage and support the client services aspects of the compliance annual review process Investment Management Support· Support the implementation of investment requests· Provide oversight on all transactions to ensure account activities are placed in a timely manner, within firm guidelines, and according to adviser/client intentions· Ensure regular reporting of all accounts and activity· Support and report on the fee billing to ensure billing is calculated correctly and timelyTechnology· Engage in technology oversight and act as liaison with tech vendors as needed· Focus on streamlining operational processes with technology and process enhancements· Collaborate with firm leadership on strategic initiatives related to technology and client experience· Implement data privacy policies and comply with data protection regulations in all areas of our business and technology stackIII. POSITION SPECIFICATIONSExperience and Education:· A bachelor's degree · Series 65 and FPQP (Financial Paraplanner Qualified Professional) certification preferred · Ideally 6 plus years of experience leading either client services and/or operations in financial planning firm· Experience with investments and processing transactions/paperwork· Experience working with various custodial platforms, experience with SEI Private Trust Company a plusSkills and Knowledge: · Excellent communication skills (verbal, written and listening)· Proficiency in Microsoft Office Suite and CRM required· Proficiency with industry tools such as MoneyGuidePro, Junxure Cloud, Redtail, Riskalyze, Morningstar Office, Orion, Envestnet, etc.· Knowledge of Broker-Dealer and RIA operations, regulations, compliance, and oversight a plus· Demonstrates personal integrity, honesty and can deal with confidential information daily· Ability to handle stress in an ever-changing investment market· Excellent time management and strong organizational skills· Ability to prioritize multiple tasks and anticipate potential problemsIV. WHAT WE OFFERWhat we Offer:· Medical and Dental coverage after 90 days of employment· 401k plan, which has a 3% guaranteed salary match whether or not you contribute after 90 days of employment· Group Life Insurance, Virtual Care, Legal Assistance, Fraud Protection Plan and Discounts Program after 90 days of employment· Eligibility for voluntary life, AD&D, disability, and pet insurance after 90 days of employment· Twelve (12) PTO days, in addition to paid holidays· Annual Costco membership after 1 year of employment.

Created: 2025-01-26