Membership Manager

About AAI:AAI is at a pivotal juncture in its illustrious history, with a firm commitment from its leadership todeepen engagement with existing members and attract new ones. We aim to promote greaterawareness among immunologists and scientists of the exceptional value provided by AAI's programs andservices.The American Association of Immunologists (AAI) is one of the world's largest organizations ofimmunologists and scientists in related disciplines. Our mission is to improve global health and well-being by advancing immunology and elevating public understanding about the immune system. AAImembers are responsible for some of the most significant biomedical discoveries of the past century,including the development of life-saving cancer immunotherapies, antibody therapies, transplanttechnologies, and vaccines. We support scientists across the field of immunology through knowledgedissemination, community building, advocacy, and public outreach.Reporting Structure:The Membership Manager reports directly to the Director of Membership, and supervises the ProgramCoordinator, Membership and Education. The Membership team functions within the Membership &Engagement Department, comprised of Membership, Marketing, and Communications, and ultimatelyreports to the Chief Membership & Engagement Officer.The Membership Manager is responsible for managing all activities related to membership recruitment,membership retention, and member services, including reporting and data analysis.Key Duties and Responsibilities:Membership Acquisition, Retention, and Engagement• Design and manage membership acquisition and renewal campaigns.• Conduct benchmarking and environmental scans in support of recruitment, retention, anddevelopment of new member benefits.• Collaborate with marketing and communications team to develop promotional materials andcontent (e.g. AAI newsletter, annual meeting promotional materials, social media posts, ads) asthey relate to membership.• Collaborate with staff across the organization to create programs and offerings that strengthenmember value.• Define and lead member recruitment and engagement activities in the AAI booth at the AnnualMeeting and meetings where AAI has a booth presence.Membership Data Analysis and Reporting• Track key membership metrics including acquisition rates, retention rates, demographics, andmember engagement levels to identify trends.• Serve as point of contact for queries and reports as needed by AAI staff and committees.• Use data analysis to inform strategic decisions.Membership and Database Administration• Oversee the processing of membership and other payments as well as daily, monthly and annualreconciliations. Works with finance team to research and resolve issues between the databaseand the accounting GL.• Responsible for database administration and data governance.• Manage the member facing content, software features, and workflows across AAI platforms toprovide clarity, optimize the user experience and maximize efficiency in member-relatedoperations.• Provide (and oversees) prompt and effective customer service to members, through both oraland written communication, including troubleshooting and resolution of billing issues, journalaccess, awards eligibility, meeting and course registration, abstract submission and othermember benefits.• Oversee donation acknowledgement.• Undertake special projects as assigned.Qualifications and characteristics:• Bachelor's degree in business, marketing, communications, or related field.• Five to seven years of experience in membership, recruitment, engagement, and analysis ofmembership data preferably within a professional association.• Supervisory experience as well as experience working with contractors and vendors.• Familiarity with customer databases, including Association Management Systems (AMS),Content Management Systems (CMS), Customer Relationship Management (CRM) systems, andmarketing automation tools. Experience with Asana, MailChimp, and Impexium preferred.• Outstanding interpersonal and communication skills.• Strong attention to detail and strong ability to multi-task, prioritize, analyze, solve problems andhandle periodic high volume of inquiries.• Commitment to diversity, with a strong sense of self-awareness and transparency.Applications will be considered on a rolling basis as they are received. All applications should be submitted by Feb 12.AAI is proud to be an Equal Opportunity Employer.AAI cares about its employees, and offers a benefit package designed to attract, reward, and retaintalented individuals who are committed to excellence in everything they do.AAI currently is working a hybrid office schedule with staff coming into the office two days a week withthe ability to work remotely from home three days a week.

Created: 2025-01-26