Senior IT Support Specialist

A Unique Opportunity at Miracle Mile Advisors - an award-winning independent RIA with an amazing culture and national footprint. Miracle Mile Advisors is an independent, nationally ranked investment advisory firm with offices in Los Angeles, San Francisco, New York, Portland, Seattle, Chicago, and more. We specialize in providing sophisticated financial planning and investment advice to high-net-worth families and we love what we do. Our firm has received numerous awards and we have been featured in Forbes, Barron's, CNBC, and other top media outlets. We have also been named a Best Place to Work by Investment News and Inc. Magazine multiple years in a row. As the firm rapidly expands, we have some amazing career opportunities for self-motivated, team-oriented professionals.Job Summary & Responsibilities:Support requestsProvide front-line technical support in-person or via email/phone. Escalate to IT Engineers as neededDocument resolutions for common issues in a knowledge baseTech onboardingConduct initial training sessions with new employees to explain our IT systems and software applicationsDevelop and maintain standard operating procedures, manuals, documentation, etc.Hardware inventory managementLog and track all hardware inventory (laptops, desktops, printers, networking equipment, etc.)Stage laptops for new hires, ensuring integration with Azure AD and compliance with security measuresRepurpose existing laptops/desktops for redeploymentWorkstations and conference roomsSet up and rearrange workstations (monitors/docking stations + webcams, headsets and other peripherals)Regularly test conference room AV setup to ensure minimal workflow disruptionNetworks and infrastructureInstall and configure networking solutions for new office locations (routers, switches, wireless access points, cabling)Install and configure conference room setups for new office locations (camera, soundbar, microphone, touch tablet, TV)Qualifications:5 years of experience in a similar role, preferably in a corporate environmentSupport desk ticket solutionsIT systems and network solutionsSalary: $100,000-$140,000Why Work at Miracle Mile Advisors? We are an advisor-built firm with incredibly talented people, an authentic culture, and a fast-growing business.Our world class culture is our top priority, offering perks such as fitness classes, internal and networking events, continuing education support and much more.In addition to being part of a fast-paced, entrepreneurial environment, Miracle Mile provides the following benefits:Competitive compensation structure401(k) PlanEmployer health savings accountMedical & vision insuranceContinuing education supportMiracle Mile is passionate about our people. We invest a ton of time, energy and resources in our people and they are genuinely excited to call Miracle Mile home.Other Relevant Information:This is a full-time position based in our Seattle, WA office.Some travel may be required.Miracle Mile Advisors does not provide immigration-related sponsorship (e.g., H-1B, TN, STEM OPT, etc.) for this role.

Created: 2025-01-26