Customer Service Specialist

We have an excellent opportunity for a Customer Service/Client Support Specialist at a leading manufacturing company conveniently located in Feasterville/Trevose. This is a temp to perm opportunity.Job Duties Include:Serves as internal liaison with Customer, Sales, and Operations personnel to establish and build stronger relationships with existing customers and prospects.Accurately records and modifies customer data and changes held in company's ERP system on a regular basis.Personifies the attitude (externally and internally) "the customer ALWAYS comes first" when conducting daily interactions with customers, on the phone/e-mail, at the highest level of integrity and service. Translates this attitude into daily workflow and priorities.Takes full accountability and ownership of each customer interaction by providing appropriate, accurate documentation and appropriate follow-up to both customer and company management. Utilizes effective research skills and available resources (i.e. websites) to provide resolutions to Client discrepancies in a timely manner.Proactively compiles and routes customer feedback to appropriate internal departments and contacts.Maintains current and clear understanding of the company's products, services, and processes for all markets.Performs WEBEX and individual customer trainings.Job Qualifications Include:3-5 years of customer support experience with at least 3 years in customer facing roles, such as client services.Manufacturing experience a plusProficient in MS OfficeExcellent written and verbal communication skillsAbility to prioritize and multitask

Created: 2025-01-26